FDC-CRIMINAL JUSTICE COMMUNICATION LIAISON

Requisition No: 848653

Agency: Department of Corrections

Working Title: FDC-CRIMINAL JUSTICE COMMUNICATION LIAISON-70003307-CENTRAL OFFICE

Pay Plan: Career Service

Position Number: 70003307

Salary: $42,168.88 Annual Rate

Posting Closing Date: 03/19/2025

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***OPEN COMPETITIVE ADVERTISEMENT***

Criminal Justice Communication Liaison – 70003307

This advertisement is for a Career Service position located at Central Office in the Bureau of Security Operations.

Salary: $42,168.88 Annual Rate

SALARY WILL BE DETERMINED IN ACCORDANCE WITH CURRENT PAY POLICY.

SPECIFIC DUTIES & RESPONSIBILITIES:

This position serves in a mission critical role to ensure public safety as the initial point of contact in the Department’s Emergency Action Center (EAC), an internal call center for Institutions Statewide to report ongoing incidents in real time, operating 24 hour a day 7 days a week (weekends and Holidays). These positions operate the call center over a three-shift period operating 1st shift 12:00 a.m. to 8:00 am, 2nd shift 8:00 a.m. to 4:00 p.m. and 3rd shift 4:00 p.m. to 12:00 a.m.

• Assist field staff via phone support to obtain basic facts and pertinent data and document all incoming and outgoing communications relating to the incident(s) in the EAC internal database. Notify appropriate staff, as required by procedure, of unusual events or emergency situations.
• Assists field staff via phone support in obtaining sentence information or criminal history data relating to a particular inmate or inmates.
• Responsible for monitoring the operation of the NCIC/FCIC terminal and remote printer on an hourly basis during the shift. Responds immediately to all incoming NCIC/FCIC communications and take further action as deemed appropriate.
• Confirming warrants, entering warrants into the NCIC/FCIC system, running Level I background checks on new employees, contractors and others as directed. Processing other NCIC/FCIC transactions as requested (i.e. running driver’s license, firearms etc.) Confirm warrant hits via NCIC/FCIC terminal on behalf of the Florida Commission on Offender Review after their normal business hours 8-5 and weekends
• Serves as a liaison with local, state, and national criminal justice representatives and law enforcement agencies inquiring on matters regarding Department by means of telephone, NCIC/FCIC terminal, and written correspondence. Respond to requests, ensuring confidentiality of inmate information is observed. Confirm status of offenders or fugitives when appropriate.
• Responsible for maintaining logs on all criminal justice data disseminated and status of all requests for information as required by the Florida Department of Law Enforcement (FDLE).
• Perform other duties as required.

BENEFITS:

• Paid vacation, sick leave, and holidays.
• Comprehensive health insurance and life insurance with accidental death and dismemberment benefits.
• Supplemental Dental, Vision, Life, Disability and Hospitalization insurance.
• Tuition-Free college courses.
• Retirement Plans with the Florida Retirement System:
  • Pension Plan (Traditional Retirement Pension Plan)
  • Investment Plan (401(K)-Type Retirement Plan)
  • Deferred Retirement Option Program (Drop)
  • Deferred Compensation
  • Recently Retired? Beginning July 1, 2024, there is no longer a reemployment limitation; beginning with the 7th calendar month from the member's distribution date, there are no restrictions on working for an FRS employer. You will not be required to repay any prior distributions, and you may continue receiving distributions from the Investment Plan or Pension Plan without interruption.
  
  

REQUIRED QUALIFICATIONS:

• High school diploma or its equivalent.
• Minimum of six (6) month’s work experience providing interpersonal and customer service skills.

PREFERRED QUALIFICATIONS:

• Current NCIC/FCIC certification or prior certification.
• Experience working in a high-volume Help Desk or Service Desk environment.
• Experience with computers and/or operating a multi-line telephone.
• Criminal justice experience (security, corrections, or law enforcement).

Support of knowledge, skills, and abilities should be demonstrated on the application, in the education, in the work experience, in the work sample, in the interview and/or during reference checks. If you are interested in this position and meet the above indicated qualification and have the desired education, knowledge, and experience, please submit a State of Florida Application and resume through the People First system. If you experience problems applying on-line, please call the People First Service Center at 1-877-562-7287. Applications will be accepted until 11:59 PM EST on the closing date.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.