What are the responsibilities and job description for the GOVERNMENT OPERATIONS CONSULTANT II position at The State of Florida?
Requisition No: 847911
Agency: Department of Education
Working Title: GOVERNMENT OPERATIONS CONSULTANT II - 48004069 1
Pay Plan: Career Service
Position Number: 48004069
Salary: $44,060.11-$55,075.14
Posting Closing Date: 03/08/2025
Total Compensation Estimator Tool
DIVISION OF VOCATIONAL REHABILITATION
LOCATION: Any VR office
POSITION TITLE: GOVERNMENT OPERATION CONSULTANT ll
Position Number: 48004069
Salary Range: $44,060.11- $55,075.14
Our Organization and Mission:
Vocational Rehabilitation (VR) is a federal-state program that helps people who have physical or mental disabilities get or keep a job. VR is committed to helping people with disabilities find meaningful careers. Our Mission is "to help people with disabilities find and maintain employment and enhance their independence." Our Vision is to become the first place people with disabilities turn when seeking employment and a top resource for employers in need of qualified employees.
**Counseling experience required***
DUTIES AND RESPONSIBILITIES:
Receives and investigates written and verbal inquiries and/or complaints regarding the delivery of vocational rehabilitation services to individuals served by the Division of Vocational Rehabilitation. Complaints will be investigated and processed in accordance with the Ombudsman playbook and standard operating procedures. The position also provides consultation to other VR staff to increase the effectiveness and efficiency of customer services. Inquiries may also come from other sources (e.g., elected officials; family members). Incumbent will record pertinent information about all inquiries in the Ombudsman database and relay information to responsible field staff for complaint resolution or provision of information to satisfy the inquiry.
Maintains a database of complaints and inquiries from which monthly and annual reports may be extracted, and assist with the continued implementation of the new database
The employee must respond to all written and verbal inquiries and/or complaints in a courteous and timely manner.
Knowledge Skills and Abilities
- the principles and practices of counseling, guidance, work evaluation or vocational rehabilitation
- the principles and practices of supervision, administration or consultation
- utilize problem-solving techniques
- understand, apply and establish applicable rules, regulations, policies and procedures
- develop in-service training programs
- prioritize work load
- develop various reports
- establish and maintain effective working relationships with others
- communicate effectively
- plan, organize and direct program activities
- successfully use information technology, as required to perform the functions of an Ombudsman
Attendance is essential function of this position.
APPLICATION REQUIREMENTS
Candidate Profile (application) must be complete in its entirety. Your packet may be delayed at the final review step if you are missing the below items:
- Work History (entered with the most recent/current listed first:
- Any and all State of Florida jobs
- Any and all Florida University jobs
- All periods of employment
- Periods of unemployment
- Gaps 3 months or more*
- Education
- Volunteer Experience
- Include supervisor names and phone numbers including current place of employment.
- Gaps 3 months or more must be addressed – you will need to account for and explain any gaps in employment including unemployment. You can either list these in your application under Period of Employment or attach a word document listing your gaps.
- Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications.
- It is unacceptable to use the statement “See Resume” in place of entering work history. Your candidate profile will convert to your official application.
- If claiming Right to First Interview, candidate MUST attach a copy of your official layoff letter when applying. This only applies to employees laid off from Career Service positions.
Complete and register your State of Florida Employment Application on-line, which will then enable you to electronically submit your application for advertised vacancies in the state agencies. The State of Florida application online can be edited at any time prior to each submission and will automatically populate when you apply to a specific position.
After you have applied to one or more job advertisements, all submitted applications can be viewed from the "Applicant Home Page" by clicking on "View Your Applicant Submissions. "A listing of all the positions to which you have applied will be displayed. You can view and/or print any or all the submitted applications, although this information is also maintained online.
[or]
- Download and then fax a completed application to the People First Service Center at 888-403-2110. Be sure to include the requisition number on each page of your application.
For assistance in completing the employment application or applying for jobs using the People First system, call the People First Service Center at 1-877-562-7287.
It is the policy of the Florida Department of Education that applicants for employment undergo level 2 employment screening in accordance with the requirements of Chapter 435, Florida Statutes, as a condition of employment or being permitted to serve as a volunteer.
All applicants for employment or to volunteer who are selected for an interview will be provided with the Consent to Background Screening form for level 2 screening, the Affidavit of Good Moral Character, and the Notice of Rights. The leading candidate for employment or to volunteer will be required to execute the Consent form and Affidavit, report to a designated location, and submit fingerprints for level 2 screening.
No applicant for a designated position will be employed or permitted to volunteer until the level 2 screening results are received, reviewed, and approved by the Department.
Level 2 background screening shall include, but not be limited to, fingerprinting for statewide criminal and juvenile records checks through the Florida Department of Law Enforcement, and federal criminal records checks through the Federal Bureau of Investigation, and may include local criminal records checks through local law enforcement agencies.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement
STATE OF FLORIDA EMPLOYEE BENEFITS
- State of Florida Retirement - 3% Employee Contribution Required
- 10 Paid Holidays annually
- 104 Hours of Paid Annual Leave annually
- 104 Hours of Paid Sick Leave annually
- Health Insurance for Individual or Family Coverage – State pays 80% of premium-
Life Insurance – State pays premium for $25,000 basic term life insurance for full time employee - Additional supplemental insurances available such as dental, vision, etc.
- Tax Deferred Medical and Child Care Reimbursement Accounts available
Benefits information can be found on the following website:
Insurance Benefits: http://www.myflorida.com/MyBenefits
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.
Salary : $44,060 - $55,075
