What are the responsibilities and job description for the INTERVIEWING CLERK position at The State of Florida?
Requisition No: 845570
Agency: Children and Families
Working Title: INTERVIEWING CLERK - 60023792
Pay Plan: Career Service
Position Number: 60023792
Salary: 1,298.46 biweekly
Posting Closing Date: 02/02/2025
Total Compensation Estimator Tool
OCCUPATION PROFILE
JOB FAMILY: OFFICE AND ADMINISTRATIVE SUPPORT
OCCUPATIONAL GROUP: OFFICE AND ADMINISTRATIVE SUPPORT
OCCUPATION: ELIGIBILITY INTERVIEWERS, GOVERNMENT PROGRAMS
43-4061
Interviewing Clerk
This is full time position located at the Pensacola Service Center (Escambia County Storefront)
APPLICANTS WHO ARE BI-LINGUAL ARE DESIRED
A COMPLETE AND UP TO DATE STATE OF FLORIDA APPLICATION MUST BE SUBMITTED IN ORDER TO BE CONSIDERED FOR THIS POSITION.
It is the policy of the Florida Department of Children and Families that any applicant being considered for employment must successfully complete a State and National criminal history check as a condition of employment before beginning employment, and, if applicable, also be screened in accordance with the requirements of Chapter 435, F.S., and Chapter 408, F.S. No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency. Background screening shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies.
MINIMUM REQUIREMENTS
- One year of secretarial or clerical work experience; or
- Possession of a Certified Professional Secretary Certificate.
- Vocation/technical training in an area of secretarial science or office/business studies can substitute at the rate of 720 classroom hours for the required work experience.
- A high school diploma or its equivalent can substitute for the required work experience.
- State of Florida Employment Application must be completed with up to date employment in order to receive full consideration.
Applicants must meet the minimum requirements to be hired for this position. State of Florida Employment Applications should be up to date and complete in order to receive full consideration.
SPECIAL REQUIREMENTS
Candidates for this position will be asked to submit a certified copy of a typing test result that is no older than 6 months in order to be considered for the position.
JOB DESCRIPTION
This is work interviewing and/or determining eligibility of persons applying to receive assistance from government programs and agency resources, such as public health and social services programs. Typical duties include:
- Interviews and/or investigates applicants for public health and social services programs to gather information pertinent to their application.
- Selects and refers eligible applicants to public assistance or public housing agencies.
- Records and evaluates personal and financial data to determine initial or continuing eligibility.
- Initiates procedures to grant, modify, deny or terminate eligibility and grants for various assistance programs.
- Prepares regular and special reports, keeps records of assigned cases, and submits individual recommendations.
- Prepares and assists applicants in completion of routine intake and personnel forms.
- Explains eligibility requirements, form completion requirements, community resources for financial assistance, and/or provides program benefits.
- Reviews applicant information.
- Interviews and screens clients for program eligibility and schedules appointments within established procedures.
EXAMPLES OF JOB CHARACTERISTICS
Analyzing Data or Information
Identifying underlying principles, reasons, or facts by breaking down information or data into separate parts.
Assisting and Caring for Others
Providing assistance or personal care to others.
Documenting/Recording Information
Entering, transcribing, recording, storing, or maintaining information either written form or by electronic/magnetic recording.
Processing Information
Compiling, coding, categorizing, calculating, tabulating, auditing, verifying, or processing information or data.
Getting Information Needed to do the Job
Observing, receiving, and otherwise obtaining information from all relevant sources.
Communicating With Persons Outside Of the Organization
Communicating with persons outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged face-to-face, in writing, or via telephone/electronic transfer.
Interpreting Meaning of Information to Others
Translating or explaining what information means and how it can be understood or used to support responses or feedback to others.
Making Decisions and Solving Problems
Combining, evaluating, and reasoning with information and data to make decisions and solve problems. These processes involve making decisions about the relative importance of information and choosing the best solution.
Monitoring and Controlling Resources
Monitoring and controlling resources and overseeing the spending of money.
Judging Qualities of Things, Services, People
Making judgments about or assessing the value, importance, or quality of things or people.
EXAMPLES OF KNOWLEDGE, SKILLS AND ABILITIES
Speaking
Talking to others to effectively convey information
Judgment and Decision Making
Weighing the relative costs and benefits of a potential action
Active Listening
Listening to what other people are saying and asking questions as appropriate
Information Gathering
Knowing how to find information and identifying essential information
Problem Identification
Identifying the nature of problems
Reading Comprehension
Understanding written sentences and paragraphs in work related documents
Service Orientation
Actively looking for ways to help people
Writing
Communicating effectively with others in writing as indicated by the needs of the audience
Information Organization
Finding ways to structure or classify multiple pieces of information
Identification of Key Causes
Identifying the things that must be changed to achieve a goal
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
Therapy and Counseling
Knowledge of information and techniques needed to rehabilitate physical and mental ailments and to provide career guidance including alternative treatments, rehabilitation equipment and its proper use, and methods to evaluate treatment effects
Clerical
Knowledge of administrative and clerical procedures and systems
Computer
Knowledge of computer software including applications
LICENSURE, CERTIFICATION OR REGISTRATION REQUIREMENTS
EFFECTIVE 7/01/02
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.
Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.
