INTERVIEWING CLERK

Open Competitive

PF 846995

Your Specific Responsibilities:

This position is a clerical support position that reports directly to the Office Operations Manager Supervisor. This position is responsible for client processing and assisting nursing staff for all assigned clinics including but not limited to : Greeting and registering new and existing clients. Update client demographics data each visit using HMS systems. Verifies payment source each visit to include; Medicaid, with FMMIS System, appropriate economic evaluation or insurance. Counsel’ clients on HIPAA, information release forms for billing purposes, and release for medial information, consent for care and contact information. This position will be assigned to any clinic and to medical records, as needed at the direction of the supervisor, to provide support to team members or coverage of their absence. This position is responsible for checking out cash boxes to vitals, and cashiers.

This position will be responsible for answering incoming telephone calls. They will reroute/ transfer calls appropriately. They will document any messages to medical providers in each client’s charts and tag the appropriate person to review. They will schedule clients in the appropriate clinics. They will be responsible for explaining and completing the eligibility determination to clients. They will verify client’s insurance. Once eligibility is determined they will assist clients who are eligible for pregnancy Medicaid, Primary Care, Family Planning Services, Ryan White Services, The Florida Breast and Cervical Cancer Early Detection Program, State Insulin program, and State Epilepsy program. Print out shot records from Florida Shots. This position will be responsible for receiving and sending records from outside providers. They will initiate signed consent when appropriate. They will process subpoenas for records and all other records request. They will be responsible for scanning all records in patient’s charts and tagging the appropriate medical provider for any lab results and diagnostic testing results, when appropriate. The incumbent will be responsible for operating and keeping up the Efaxes for medical records, referrals, and vitals when needed. They will use copier, scanner, and shredder in conjunction with daily duties

Vital Statistics -This position will be Deputy register for Vital Statistics. They will verify accuracy of all submitted death certificates before completing submission to state office. They will issue birth and death certificates according to state regulations through E-Vitals. They are responsible for vital statistics monthly inventory, log, safety paper counts, and security. They will be responsible for processing payment for services, providing change, issuing receipts, and managing, change fund according to policy.

Hedis -Will coordinate with Conviva and all insurance providers, that issue Hedis measures. They will review all weekly reports. They will assist with scheduling hospital and ER follow up appointments that are listed on the HIE reports. Scheduling clients that have no appointments or need to establish care. They will assist with scheduling different Hedis measure events like eye exams, bone density, and any other testing recommended by insurance carrier. Will keep track of APDs needed for upcoming appointments, and all APDs completed by our providers. They will coordinate with the nurses, for medication adherence. Will perform all other duties as assigned.

Backup to the following roles.

Referrals - The incumbent will assist clients with any referral questions. They will complete any inhouse referrals, and referrals received from outside providers when appropriate. All STAT referrals will be submitted to insurance carriers in a timely manner.

Check-out Cashier - The incumbent will complete the check-out process in HMS and Eprogress and collect copays at the end of the clients visit when it is appropriate. They will schedule clients for any other services that are recommended by their providers. Encourage clients to complete client satisfaction surveys and collect and distribute as directed. They will process payment for services, providing change and managing change fund according to policy. They will submit all billing inquires in HMS and with the billing Hub. They will input Humana insurance claims into Conviva within 48 hours. They will check out and check in cash box daily. They will post payment voucher, scan in Baker EOBs to post. They will run unbilled services in the report portal weekly,

Will perform all other duties as assigned.

Performs duties as outlined in the FCHD Policy and Procedure Titled “Disaster Operating Procedure”, and other related duties as assigned. Access to Social Security Data and Clinical information for services provided. Incumbent may be required to work before, during and/or beyond normal work hours or days in the event of an emergency. Emergency duty required of the incumbent includes working in special needs or Red Cross shelters, or performing other emergency duties including, but not limited to, responses to or threats involving any disaster or threat of disaster, man-made or natural.

Working hours: (A) Daily from 8:00am to 5:00pm (B) Total hours in workweek 40 (C) Explain any variation in work (split shift, rotation, etc.)

Required Knowledge, Skills, and Abilities:

Knowledge of communicating effectively with others. Knowledge to listen to others and answer questions appropriately; Knowledge of finding and identifying essential information. Knowledge of standard office equipment. Knowledge of basic filing practices including alphabetically and numerically filing. Ability to look for ways to help others. Ability to apply applicable rules, regulations, policies, and procedures. Ability to follow office procedure and practices. Ability to work independently; Ability to plan, organize and coordinate work assignments. Knowledge of computers systems. Knowledge of Vital Statistics system including policies and procedures. Knowledge of skills and ability determining how money is handled monetary and non-monetary transactions. Knowledge of economic and accounting principles and practices and the analysis and reporting of financial data.

Qualifications:

Minimum - None

Preferred - Experience with health insurance plans, and medical terminology. Clerical experience in a medical setting.

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

Baker County Health Department

480 West Lowder Street

Macclenny Florida 32063

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions

(For more information, please click www.myfrs.com);

• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.