OPS CALL TAKER

Requisition No: 849243

Agency: Highway Safety and Motor Vehicle

Working Title: OPS CALL TAKER - 76809992

Pay Plan: Temp

Position Number: 76809992

Salary: $15.00 Hourly

Posting Closing Date: 04/05/2025

Total Compensation Estimator Tool

Florida Highway Patrol

Sanford Regional Communications Center

Other Personal Services (OPS) Opportunity

*Open Competitive Advertisement*

To be considered for this position, applicant responses to qualifying questions must be clearly stated within the employment history. Software systems, actual work experience, and years of employment must be clearly defined, or the application may not be considered for the position.

Contact Person: Jeremy Lawhon, (850) 245-1400, jeremylawhon@flhsmv.gov

The Organization

The Florida Department of Highway Safety and Motor Vehicles (FLHSMV) provides highway safety and security through excellence in service, education, and enforcement. With a workforce of approximately 4,500 employees throughout the state, the Department is leading the way to A Safer Florida through the efficient and professional execution of its core mission: the issuance of driver licenses, vehicle tags and titles, and operation of the Florida Highway Patrol.

Our Benefits Include

• State of Florida 401(a) FICA Alternative Plan*
• Workers’ Compensation
• Reemployment Assistance (Unemployment Compensation)
• Participation in certain State Group Insurance benefits (must meet eligibility requirements).
• Deferred Compensation
• Employee Assistance Program

To learn more about FLHSMV and why it’s a great place to work, visit our website at: flhsmv.gov/careers.

Description of Job

The Florida Highway Patrol's Sanford Regional Communications Center is recruiting applicants for the OPS Law Enforcement Call Taker position. This position pays $15/hr. Members will work at least 40 hours per week. This position is ideal for students or for those seeking supplemental income.

Job duties include answering emergency and non-emergency phone lines, including 911 transfer and *FHP calls. This position requires prolonged periods of sitting at a desk and utilizing a computer and telephone.

Job Related Requirements

• Must be at least 18 years of age.
• A High School diploma or G.E.D. equivalent required.
• Potential candidates will be required to successfully pass CritiCall (call simulation testing) prior to interview. Those meeting the pre-determined scoring criteria will be invited to an interview. Please note, CritiCall scores remain active for a period of 90 days. Applicants who re-apply within the 90-day window will not be eligible to re-take CritiCall.
• The position you are applying is subject to a Level 2 background along with Criminal Justice Information Systems (CJIS) and State Law Enforcement Radio System (SLERS) security clearance, to include a fingerprint-based check of the criminal records of the FBI, as a condition of employment pursuant to Chapter 110.1127, 435 and 943, Florida Statutes. Please note that, since this position requires CJIS clearance, the Department will have access to all an applicant’s criminal and juvenile delinquency records, even those that have been sealed or expunged.

Notes

• In addition, potential candidates must successfully complete a Drug Test, Psychological, Vision, and Hearing Examination.

General Information

• The elements of the selection process may include a skill assessment and/or oral interview.
• Applicants being considered for employment will be required to submit to a fingerprint-based background investigation, which will include a check of the criminal history records of the FBI. Fingerprints and associated information/biometrics will be retained in the FBI’s Next Generation Identification (NGI) system and fingerprints may continue to be compared against fingerprints submitted to or retained by NGI.
• FLHSMV employees are paid once a month on the last workday of each month. All state employees are required to participate in the direct deposit program pursuant to s. 110.113 Florida Statutes.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.