OPS DISTRIBUTED COMPUTER SYSTEMS ANALYST

Requisition No: 848045

Agency: Florida Fish and Wildlife Conservation Commission

Working Title: OPS DISTRIBUTED COMPUTER SYSTEMS ANALYST - 77905076

Pay Plan: Temp

Position Number: 77905076

Salary: $25-$30/HR

Posting Closing Date: 03/17/2025

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Office of Information Technology

OPS Distributed Computer Systems Analyst

Salary: $25-$30/HR

620 S. Meridian St.

Tallahassee, Fl.

Florida Fish and Wildlife Conservation Commission

Office of Information Technology

OPS Distributed Computer Systems Analyst- 77905076

Leon

Our Organization:

The FWC envisions a Florida where fish and wildlife are abundant and thriving in healthy and connected natural landscapes with vital working lands and waterways; where natural resources are valued and safely enjoyed by all; and wherein natural systems support vibrant human communities and a strong economy.

Our Mission: Managing fish and wildlife resources for their long-term well-being and the benefit of people.

Every organization has an identity that is forged not only by what it does, but by how it conducts itself. The values embedded in our mission and expressed in the vision of the FWC are to make quality decisions by being dynamic, science-informed, efficient, ethical, collaborative, and committed to the vitality of the state and its environment. Visit our website for more information: MyFWC.com

Requirements:

Employment in this position is contingent upon a satisfactory criminal history check (fingerprint-based) in accordance with Chapter 435, Florida Statutes.

Office hours are from 8:00 A.M. to 5:00 P.M. Eastern Standard Time, Monday through Friday.

Valid driver’s license.

This position requires travel up to 25%.

Minimum Qualifications:

3 years of experience in computer systems such as desktop support/networking support.

Position Description:

This work provides technical assistance to computer system users. Incumbent works with HSC and other FWC employees to answer questions or resolve computer problems for clients in person, via telephone or from remote locations. The incumbent is responsible for PCs across the state and may need to travel to various Commission locations to perform duties. Performs installation and repair of hardware, software, and peripheral equipment following design or installation specifications. Responsible for keeping an inventory of computer equipment and software in assigned areas. Assists clients with procedures for surplus computer equipment. Installs hardware and software; supervises installations of communications hardware, wiring, and services; identifies and resolves computer and communication issues; processes and tracks workload using the agency incident management tracking system.

Tests and monitors software, hardware, and peripheral equipment to evaluate the use, effectiveness, and adequacy of product for the user. Enters commands and observes system functioning to verify correct operations and detect errors. Prepares evaluations of software and hardware and submits recommendations to management for review. May take a lead role in the planning, testing, and implementation of major projects under the supervision of management. Reads technical manuals, confers with users, and conducts computer diagnostics to determine the nature of problems and provide technical assistance. Works directly with hardware and software manufacturers to resolve major problems. May develop training materials and procedures and conduct training programs. Prepares administrative and purchasing reports as required. Reports day-to-day activities to supervisor(s) as required. Maintains knowledge of hardware and software by reading trade magazines and technical manuals and attending training seminars. Performs other duties as assigned.

The incumbent primarily supports the Division of Habitat and Species staff and is part of the HSC leadership team to maintain clear communication regarding OIT initiatives efforts and objectives while ensuring HSC receives comprehensive IT support.

The incumbent will manage HSC licenses and other IT processes in support of the FWC OIT mission as delegated by the Desktop Services section leader.

Knowledge, Skills, and Abilities:

• Proficient in networking principles, TCP/IP, OSI model, routing, and switching.
• Understanding of network hardware, protocols, and security principles.
• Familiarity with wireless networking technologies and emerging trends.
• Configuration and management of network devices like routers, switches, and firewalls.
• Strong troubleshooting abilities to resolve connectivity and performance issues.
• Competency in network monitoring and management tools.
• Ability to “punch down” cabling and extend networking and telecommunication services throughout the local area network.
• Effective communication skills for collaboration with team members and stakeholders.
• Time management skills to prioritize tasks and meet deadlines.
• Adaptability to changing technologies and quick learning of new concepts.
• Capacity to work independently and collaboratively in team environments.
• Ability to remain composed under pressure when resolving critical network issues.
• Proactive problem-solving skills to anticipate and mitigate network risks.
• Knowledge of the Windows 10/11 and imaging Windows computers;
• Knowledge of iPhone IOS and Android operating systems;
• Knowledge of Office Productivity Software, Microsoft Office 365;
• Knowledge of Microsoft’s Active Directory, Intune, Azure;
• Knowledge and skills assisting remote mobile users;
• Knowledge and skills with desktop and/or network security;
• Knowledge and skills troubleshooting various hardware and software issues;
• Knowledge and skills assisting users with data integrity;
• Good communication skills.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.