RECEPTIONIST

Requisition No: 851680

Agency: Department of Transportation

Working Title: RECEPTIONIST - 55012433

Pay Plan: Career Service

Position Number: 55012433

Salary: $34,000.19 - $44,000.24

Posting Closing Date: 05/02/2025

Total Compensation Estimator Tool

STATE OF FLORIDA DEPARTMENT OF TRANSPORTATION

JOB POSTING DESCRIPTION

919 / Support Services

OPEN COMPETITIVE

CAREER SERVICE

CONTACT PERSON: Lezlie Sims
CONTACT PHONE NUMBER: (850) 414-4398
CONTACT EMAIL ADDRESS: Lezlie.Sims@dot.state.fl.us
HIRING SALARY RANGE: $1,307.70 - $1,692.32 /biweekly range / $34,000.19 - $44,000.24 /annual range

Join FDOT and be part of the team that works as one to improve safety, enhance mobility and inspire innovation in the Florida transportation system.

Our Mission

The mission of the Florida Department of Transportation is to provide a safe statewide transportation system that promotes the efficient movement of people and goods, supports the state’s economic competitiveness, prioritizes Florida’s environment and natural resources, and preserves the quality of life and connectedness of the state’s communities.

Our Vision

As a OneFDOT team, we serve the people of Florida by providing a transportation network that is well planned, supports economic growth, and has the goal of being congestion and fatality free.

The Work You Will Do:

Receptionist / Support Services

Perform Receptionist duties such as receive and route calls, welcome visitors and vendors and direct to their perspective locations.

The Difference You Will Make:

Through cooperation, coordination and collaboration among the OneFDOT team, you will be contributing to a strong and empowering culture of TRREC: Trust, Relationships, Respect, Empowerment, and Communication.

How You Will Grow:

FDOT encourages our team members to grow through engagement, empowerment, training, and professional development. Through our agency’s learning management system, you have access to hundreds of computer-based training and instructor-led courses.

Where You Will Work:

FDOT Burns Building

605 Suwannee Street

Tallahassee, FL 32399

Annual Salary Range:

$34,000.19 - $44,000.24

Your Specific Responsibilities:

Acts as switchboard operator for statewide general Department of Transportation published contact number. Receives and routes all incoming telephone calls, including appropriate routing of customer complaints. Collects and distributes messages when required by email to appropriate staff.

Performs receptionist duties. Assist security attendant with signing in visitors such as customers, public officers, vendors, general public, and other interested parties, using Support Services established process. Announces visitors to specific offices and directs to other offices.

Forwards building maintenance request to the appropriate Support Services staff. Provides assistance to walk-in members of the public who need information or direction assistance.

The Successful Candidate will have the following required Knowledge, Skills, and Abilities:

Knowledge of:

• Knowledge of a multi-line phone system.
• Knowledge of business telephone etiquette.
• Knowledge of techniques for effectively dealing with people.
• Knowledge of techniques for responding to telephone calls in a courteous and effective manner.

Skills in:

• Skill in providing customer service.

Ability to:

• Ability to follow procedures and practices.
• Ability to use Word processing software and Outlook.
• Ability to establish and maintain effective working relationships with others.
• Ability to remain calm and effective under pressure.
• Ability to work internal and external customers in a tactful and courteous manner.
• Ability to multi-task.
• Ability to communicate effectively, verbally, and in writing.
• Ability to listen effectively.
• Ability to deal with the public and to handle calls in a fast, courteous, and efficient manner.

Minimum Qualifications:

• A high school diploma or its equivalent and two years of secretarial or clerical work experience. College education from an accredited institution can substitute for the required experience on a year for year basis.

SPECIAL REQUIREMENTS: You will be required to provide your Social Security Number to conduct required verifications. Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion in the Career Service, or appointment in the Selected Exempt Service (SES) or Senior Management Service (SMS), unless they are registered with the Selective Service System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS.

THE FLORIDA DEPARTMENT OF TRANSPORTATION VALUES THE SERVICE VETERANS AND THEIR FAMILY MEMBERS HAVE GIVEN TO OUR COUNTRY AND SUPPORTS THE HIRING OF RETURNING SERVICE MEMBERS AND MILITARY SPOUSES. If you are a preference-eligible applicant who receives notice of a hiring decision and believe that you were not afforded employment preference in accordance with applicable Florida law and regulation, you may file a written complaint within 60 calendar days from the date you receive the notice, requesting an investigation to the Florida Department of Veterans’ Affairs, Division of Benefits and Assistance, 9500 Bay Pines Boulevard, Room 214, St. Petersburg, Florida 33708.

THE FLORIDA DEPARTMENT OF TRANSPORTATION VALUES AND SUPPORTS EMPLOYMENT OF INDIVIDUALS WITH DISABILITIES. QUALIFIED INDIVIDUALS WITH DISABILITIES ARE ENCOURAGED TO APPLY. In accordance with Section 110.112, Florida Statutes, and the Florida Department of Transportation’s Individuals with Disabilities Affirmative Action Plan, the agency is committed to ensuring affirmative action and equal employment opportunity for qualified individuals with disabilities. Upon request and as appropriate, reasonable accommodations to individuals with disabilities may be provided. Please contact the Florida Department of Transportation’s Human Resources Office at (850) 414-5300 for assistance.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.