What are the responsibilities and job description for the Customer Rep Specialist position at The State of Kansas?
Job Posting closes: 04/14/2025
Supporting Documents Uploaded By: 04/15/2025
Employment Benefits:
- Comprehensive medical, prescription, dental, vision, and additional coverage
- Pre-tax savings accounts
- Sick & Vacation leave
- Work-Life Balance programs: military leave, jury leave, funeral leave
- 9 Paid State Holidays (designated by the Governor annually)
- Employee discounts with the STAR Program
- Retirement and deferred compensation programs
- Paid Parental Leave
- Employee Assistance Program
- On-the-job training programs
- Public Service Loan Forgiveness Program
Visit the Employee Benefits page for more information…
https://www.ksrevenue.gov/pd/K0241540.pdf
Qualifications:
Education: High school diploma or equivalent.
Minimum Qualifications: Two years of experience in interviewing, investigating, or providing technical assistance to clients, customers, or the public, and two years of experience or education in auditing or accounting support work. Education may be substituted for experience as determined relevant by the agency.
Preferred Experience: Ability to multitask, plan and prioritize work. Excellent customer service skills and written/oral communication skills. Prefer knowledge of Legacy and ASATRA Tax Processing (ATP) software. The ideal candidate would have excellent computer skills being able to utilize Word, Excel, PowerPoint, Access and Outlook. Proofreading, editing and attention to detail are preferred skills for this role.
Post-Offer, Pre-employment Requirements: KBI and FBI fingerprint required due to access to Federal Tax Information files in KDOR systems.
- Email: KDOR_Recruitment@ks.gov
- Phone: (785) 296-3077
- Mailing Address: Kansas Department of Revenue, Office of Personnel Services, 109 SW 9th Street, Topeka, KS 66612
Job Application Process:
- First Sign in or register as a New User.
- Complete or update your contact information on the Careers> My Contact Information page. *This information is included on all your job applications.
- Upload required documents listed below for the Careers> My Job Applications page.
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Start your draft job application, upload other required documents, and Submit when it is complete.
- Manage your draft and submitted applications on the Careers> My Job Applications page.
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Check your email and My Job Notifications for written communications from the Recruiter.
- Email – sent to the Preferred email on the My Contact Information page
- Notifications – view the Careers> My Job Notifications page
Helpful Resources at jobs.ks.gov: “How to Apply for a Job – Instructions” and “How to Search for a Job – Instructions"
- DD214 (if you are claiming Veteran’s Preference)
- Resume
- Cover Letter
Helpful Resources at jobs.ks.gov: “How, What, & Where do I Upload Documents”
How to Claim Disability Hiring Preference
Applicants that have physical, cognitive and/or mental disabilities may claim an employment preference when applying for positions. If they are qualified to meet the performance standards of the position, with or without a reasonable accommodation, they will receive an interview for the position. The preference does not guarantee an applicant the job, as positions are filled with the best qualified candidate as determined by the hiring manager.
Learn more about claiming Disability Hiring Preference
PLEASE NOTE: The documentation verifying a person's eligibility for use of this preference should not be sent along with other application materials to the hiring agency but should be sent directly to OPS. These documents should be sent either by fax to (785) 296-7712, scanned and emailed to Gustavo.Victoriano@ks.gov, or can be mailed/delivered in person to:
ATTN: Disability Hiring Preference Coordinator
Office of Personnel Services
Landon State Office Building
900 SW Jackson, Rm 401
Topeka, KS 66612
Reasonable Accommodation Policy Statement: The Americans with Disabilities Act Amendments Act of 2008 ensures you the right to reasonable accommodations. A request for an accommodation will not affect your opportunities for employment with the State of Kansas. Arrangements will be made if you have a disability that requires an accommodation for completing an application form, interviewing or any other part of the employment process. It is your responsibility to make your needs known to the KDOR Recruitment Office at 785-296-3077.
Salary : $21 - $23
