Technology Support Consultant III

Kansas State Board of Indigents’ Defense Services (SBIDS)

Our mission is to fulfill the constitutional promise of a zealous defense by providing our clients with team-based advocacy that champions their human dignity and achieves just outcomes on their behalf.

SBIDS Current Job Openings

About the Position:

• Who can apply: Anyone
• Classified/Unclassified Service: Unclassified
• Full/Part-time: Full-Time
• Regular/Temporary: Regular
• Work Schedule: Monday-Friday 8:00 a.m. – 5:00 p.m. – Remote work not available
• Eligible to Receive Benefits: Yes
• Veterans’ Preference Eligible: Yes

Compensation:

• Annual Salary Range: $56,160.00 - $82,173.00

Note: Salary can vary depending upon education, experience, or qualifications.

Employment Benefits:

• Comprehensive medical, mental, dental, vision, and additional coverage
• Sick & Vacation leave
• Work-Life Balance programs: parental leave, military leave, jury leave, funeral leave
• Paid State Holidays
• Employee discounts with the STAR Program
• Retirement and deferred compensation programs

Visit the Employee Benefits page for more information

Position Summary & Responsibilities:

Position Summary:

The Kansas Board of Indigents’ Defense Services (BIDS), through its regional public defender offices and assigned counsel program, represents adults charged with felonies who cannot hire an attorney. By supporting and elevating public defense in the State of Kansas, BIDS empowers its team to provide relentless representation and collaborative, holistic advocacy in service of client-centered outcomes.

The Technology Support Consultant III is a member of the BIDS Information Technology team which is located in the BIDS Administration office and supports the work of approximately 250 BIDS employees located at the 19 public defender offices throughout the State of Kansas. We are looking for a dynamic, detail-oriented Technology Support Consultant III who is interested in aiding our efforts to support all BIDS employees, assigned counsel, and clients through the work of the Administration Office. The Technology Support Consultant III will perform advanced technical work advising and assisting computer users in solving problems in a distributed computing environment and serves as a senior consultant and/or subject matter expert providing consultation to users and staff for the most complex problems. Additionally, this position provides functional leadership responsibilities as a senior consultant and will serve as a project leader.

Job Responsibilities may include but are not limited to the following:

The Technology Support Consultant III provides advanced technical support and guidance to users, serves as a project leader and provides mentorship to other BIDS Technology Support Consultants. This position serves as a senior consultant and/or subject matter expert providing consultation to users and staff for the most complex problems. Work includes installation of hardware and software, troubleshooting, configuring client server-based application software for LAN, server hardware, operating systems and application systems in a WAN environment, and provides technical consultation and training to users and information technology staff. Other responsibilities include providing server support, firewall and switch configuration, serves as backup operator, manages network infrastructure, and researches complex IT issues, identifies solution, and coordinates with agency’s Purchasing Department if needed.

Remote work is not available for this position. Frequent local travel and occasional in-state travel is required.

Qualifications:

Education

• Minimum of a high school diploma or equivalent

Licensing & Certification

• Must have a valid driver’s license

Minimum Qualifications:

• High School Diploma or equivalent
• Two years advising and assisting computer users in a distributed computing environment
• Education may be substituted for experience as determined relevant by the agency

Knowledge, Skills, and Abilities:

• Ability to work independently and collaboratively while exercising good judgment
• Excellent interpersonal skills
• Excellent problem solving and analytical skills
• Must follow the highest standards of professional conduct
• Ability to confidentially manage information with demonstrated ethical and professional conduct at all times
• Frequent local travel and occasional statewide travel may be required.

Recruiter Contact Information:

• Name: Bryan Crouch
• Email: bidsrecruiter@sbids.org
• Phone: 785-296-6631
• Mailing Address: 700 SW Jackson Street, Suite 500 Topeka, KS 66603

Important recruitment information for this vacancy, open until filled.

Job Application Process

• Apply Now
• Sign in or register as a New User.
• Complete or update your contact information on the Careers> My Contact Information page. *This information is included on all your job applications.
• Upload required documents listed below for the Careers> My Job Applications page. *This information is included on all your job applications.
• Upload other required documents and submit when it is complete.
• Check your email - My Job Notifications for written communications from the Recruiter.

Helpful Resources at jobs.ks.gov: “How to Apply for a Job – Instructions” and “How to Search for a Job – Instructions"

Required Documents for this Application to be Complete

Upload these on the Careers - My Job Applications page

• DD214 (if you are claiming Veteran’s Preference)

Upload these on the Attachments step in your Job Application

• Cover letter
• Resume
• List of three professional references

Helpful Resources at jobs.ks.gov: “How, What, & Where do I Upload Documents”

Post-Offer/Pre-employment Requirements

Kansas Tax Clearance Certificate required in accordance with Executive Order 2004-03. Each applicant (even non-residents) who is selected for a State of Kansas job vacancy must apply for a Tax Clearance Certificate within 10 days from the date of the offer letter by accessing the Kansas Department of Revenue's (KDOR) website at www.kdor.ks.gov/apps/taxclearance/Default.aspx .
If you need assistance with the tax clearance, please contact KDOR at (785)296-3199 or by email at kdor_specialprojects@ks.gov

How to Claim Veterans Preference

Veterans' Preference Eligible (VPE): Former military personnel or their spouse that have been verified as a "veteran"; under K.S.A. 73-201 will receive an interview if they meet the minimum competency factors of the position. The veterans' preference laws do not guarantee the veteran a job. Positions are filled with the best qualified candidate as determine by the hiring manager.

Learn more about claiming Veteran’s Preference

How to Claim Disability Hiring Preference

Applicants that have physical, cognitive and/or mental disabilities may claim an employment preference when applying for positions. If they are qualified to meet the performance standards of the position, with or without a reasonable accommodation, they will receive an interview for the position. The preference does not guarantee an applicant the job, as positions are filled with the best qualified candidate as determined by the hiring manager.

Learn more about claiming Disability Hiring Preference at the following link: Disability Hiring Preference | Kansas Department of Administration (ks.gov).

PLEASE NOTE: The documentation verifying a person's eligibility for use of this preference should not be sent along with other application materials to the hiring agency but should be sent directly to OPS. These documents should be sent either by fax to (785)296-7712, scanned and

emailed to Gustavo.Victoriano@ks.gov, or can be mailed/delivered in person to:

ATTN: Disability Hiring Preference Coordinator

Office of Personnel Services

Landon State Office Building

900 SW Jackson, Rm 401

Topeka, KS 66612

Equal Employment Opportunity

The State of Kansas is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job.

If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the agency recruiter.