GAMES COORDINATOR

The State of New Hampshire, Lottery Commission has a full-time vacancy for Games Coordinator.

Summary:
Provides administrative support to the NH Lottery as a member of the fast-paced Games Team. Assists with contract compliance, quality assurance and user acceptance testing., Assists with the coordination of various tasks to support the timely launch of iLottery and traditional Lottery games. This position is based out of the Concord, NH Lottery Headquarters.

YOUR EXPERIENCE COUNTS : Each additional year of approved formal education may be substituted for one year of required work experience and/or each additional year of approved work experience may be substituted for one year of required formal education.

MINIMUM QUALIFICATIONS:

Education: Associate’s degree from a recognized college or technical institute with a major in game design, marketing, business administration, project management or a related field. Each additional year of approved formal education may be substituted for one year of required work experience.

Experience: Three years’ experience in project coordination, game development, or sales and marketing environment. Each additional year of approved work experience may be substituted for one year of required formal education.

License/Certification: Must possess a valid driver's license and/or have access to transportation for statewide travel.

DISCLAIMERS:

The supplemental job description lists the essential functions of the position and is not intended to include every job duty and responsibility specific to the position. An employee may be required to perform other related duties not listed on the supplemental job description provided that such duties are characteristic of that job title.

The work of an employee in trainee status in this position shall be overseen by a fully qualified individual. An employee in trainee status shall meet the minimum qualifications within the period of time specified on the SJD, not to exceed one year of being hired into this position.

Responsibilities:

Assists with the coordination of tasks for Retail and iLottery games, including interactive and second chance initiatives and promotions, to-be-developed Retail and iLottery game verticals, and changes to the draw-based game portfolio. Provides administrative support, to include meeting scheduling, agenda preparation, note taking, follow up, action item monitoring, drafting language/text, and providing documentation to business partners.

Performs tasks to support iLottery game launches in the Quality Assurance (QA) environment, to include timely launches coordinated with vendor partners and testing of games to ensure end to end functionality of game.

Assists with working paper and game Help Page development through text reviews with vendor partners and testing in QA and User Acceptance Testing (UAT) environments.

Enters all game errors into a shared error ticketing system for QA and UAT. Tracks and follows-up on all tickets to ensure resolution of issues and timely launch to higher environment. Monitors tickets to ensure they stay within Service Level Agreement timelines and are in compliance with the contract. Escalates to appropriate management for follow-up and resolution.

Completes preliminary review of all game working papers/specifications to ensure base accuracy. Responsible for Team’s timely review and return of papers with Executive Director sign-off. Files all game related documents according to contract requirements and State retention timelines. Assists with information requests related to games.

Oversees the maintenance and organization of Team game boards, digital game boards and associated tasks that track the status of each game in the development and lifecycle pipeline.

With each game launch, verifies that digital games are displayed correctly and according to planogram and are fully functional on the website (mobile, web, and desktop on the top 5 browsers) and mobile app. For retail games, reviews liability for Fast Play to assess whether a new pool should open. For scratch games, reviews active game listing to ensure lifecycle closeout was completed and notify Team of games that reach 75% sold and/or have one top prize remaining.

Provides game related documentation to vendor partners as necessary and responds to player, retailer, vendor and other departments’ requests for game information.

For further information please contact Sharda Rao, HR Administrator @ 603-271-7132 or email Sharda.B.Rao@lottery.nh.gov

*TOTAL COMPENSATION INFORMATION

The State of NH total compensation package features an outstanding set of employee benefits, including:

HMO or POS Medical and Prescription Drug Benefits:

The actual value of State-paid health benefits is based on the employee's union status, and employee per pay period health benefit contributions will vary depending on the type of plan selected.

See this link for details on State-paid health benefits:

https://www.das.nh.gov/hr/benefits.aspx

Value of State's share of Employee's Retirement: 13.85% of pay

Other Benefits:

* Dental Plan at minimal cost for employees and their families ($500-$1800 value)

* Flexible Spending healthcare and childcare reimbursement accounts

*State defined benefit retirement plan and Deferred Compensation 457(b) plan

• Work/life balance flexible schedules, paid holidays and generous leave plan

• $50,000 state-paid life insurance plus additional low-cost group life insurance

• Incentive-based Wellness Program (ability to earn up to $500)

Total Compensation Statement Worksheet:

https://www.das.nh.gov/jobsearch/compensation-calculator.aspx

Want the specifics? Explore the Benefits of State Employment on our website:

https://www.das.nh.gov/hr/documents/BenefitBrochure.pdf

https://www.das.nh.gov/hr/index.aspx

EOE

TDD Access: Relay NH 1-800-735-2964