Director of Regulatory Services

Director of Regulatory Services 640 SERVICE OKLAHOMA Development & Support April 16, 2025 Full time Regular AGENCY SUMMARY

The Service Oklahoma (SOK) mission is to ease the stress in navigating government services by providing a best-in-class customer experience. We are Oklahomans helping Oklahomans by providing driver license and motor vehicle services on behalf of the state.

This position has an annual rate of $115,000, commensurate with experience.

The Service Oklahoma offers a generous benefits package, including a benefits allowance to off-set the costs of medical, dental, vision, life and disability insurance plans. The Service Oklahoma will match up to 7% towards an employee’s Defined Contribution retirement plan. Our employees receive 11 paid holidays, 15 days of paid annual leave, which increases with every 5 years of service, and 15 days of paid sick leave. Additionally, employees will receive longevity payments based on their years of service with the State of Oklahoma.

• Ensures adherence to federal laws such as Federal Motor Carrier Safety Administration (FMCSA) regulations, the Driver’s Privacy Protection Act (DPPA), and the REAL ID Act, as well as state-specific driver licensing statutes and administrative codes.
• Develops and implements procedures that align with both federal and state regulations to maintain the integrity and security of driver licensing and motor vehicle services programs.
• Oversees compliance with state and federal policies related to commercial and non-commercial driver licensing, and motor vehicle services.
• Guides policy decisions and operational strategies related to both driver licensing and motor vehicle services, ensuring compliance and supporting strategic decision-making.

• Drafts and proposes new legislation, administrative rules, and regulatory policies related to driver licensing and motor vehicle services.
• Analyzes changes in federal and state laws, ensuring timely implementation of new requirements affecting both driver licensing and motor vehicle services.

• Administers the state’s compliance with the REAL ID Act, ensuring secure identity verification processes and adherence to federal guidelines, particularly in relation to both driver licensing and motor vehicle services.
• Collaborates with federal agencies and stakeholders to implement REAL ID standards effectively across both driver licensing and vehicle services.

• Tracks and manages state and federal audits related to both motor vehicle services and driver licensing, ensuring timely responses and corrective actions.
• Maintains detailed compliance records for both driver licensing and motor vehicle services, addressing regulatory findings and overseeing resolutions.

• Serves as an authority on procedural and policy decisions related to driver licensing and motor vehicle services compliance.
• Interprets state statutes, administrative codes, and federal regulations to guide agency operations for both driver licensing and motor vehicle services.
• Collaborates with other divisions to address daily operational decisions related to driver licensing and motor vehicle services, ensuring smooth workflow, effective coordination, and regulatory adherence.

• Oversees commercial and non-commercial driver skills testing programs, ensuring FMCSA compliance and alignment with vehicle-related licensing requirements.
• Monitors and enhances quality control measures for testing procedures and program oversight, ensuring they are in sync with vehicle services requirements.

• Acts as the primary liaison between the state, FMCSA, the Department of Homeland Security (DHS), and other regulatory agencies on issues related to both driver licensing and motor vehicle services.
• Serves as a representative for the agency in legislative, interagency, and regulatory discussions related to both domains.
• Prepares and presents detailed compliance reports, policy updates, and legislative proposals to agency leadership, ensuring alignment between driver licensing and motor vehicle.

• Knowledge in regulatory compliance, and leadership experience in government administration with a demonstrated ability to interpret, apply, and enforce laws related to both driver licensing and motor vehicle services.
• Superior verbal and written communication and interpersonal skills
• Superior managerial and diplomacy skills
• Excellent organizational skills and attention to detail
• Excellent analytical, decision-making, and problem-solving skills
• Ability to be flexible and demonstrate strong judgment/decision-making skills.
• Ability to manage multiple projects simultaneously.

• Extensive collaboration with state agencies, federal regulators (FMCSA, DHS, and other governing bodies), AAMVA, jurisdictional partners and agency leadership to ensure that policies align with evolving legal and security standards.

• Proficiency in federal and state regulatory frameworks, including but not limited to FMCSA regulations, the Driver’s Privacy Protection Act (DPPA), the REAL ID Act, and state driver licensing and motor vehicle services laws.
• Ability to interpret complex laws, regulations, and administrative codes, including those that govern motor vehicle services and driver licensing.
• Ability to navigate complex regulatory challenges and support effective solutions.
• Engage with various stakeholders, including legislators, state agencies, federal regulators, and the public, as well as prepare and present detailed compliance reports and policy recommendations.

• An Juris Doctor (JD) preferred/encouraged, from an accredited law school, with a strong understanding of regulatory frameworks related to transportation, driver licensing, and motor vehicle services.
• PLUS 5 years of experience in regulatory compliance, public administration, or similar field
  • INCLUDING a minimum of 3 years’ experience directly overseeing motor vehicle services (such as registration, titling, or licensing) and driver licensing programs.

• Proven leadership experience at a senior level within a governmental or regulatory environment, with a history of leading cross-functional teams to drive compliance and policy development initiatives.
• Expertise in federal and state regulatory frameworks, including but not limited to FMCSA regulations, the Driver’s Privacy Protection Act (DPPA), the REAL ID Act, and state driver licensing and motor vehicle services laws.
• Strong background in interpreting complex laws, regulations, and administrative codes, including those that govern motor vehicle services and driver licensing.
• Experience with project management and oversight of large-scale compliance initiatives, including implementing and overseeing the operational transition of new regulations or requirements.

• This position is designated as executive management as determined by the SOK Executive Director and is exempt from the provisions of the Civil Service Rules. An executive employee may be terminated at any time without the right of complaint pursuant to the Civil Service and Human Capital Modernization Act.
• The schedule for this position may vary and require flexibility, including some early or late shifts, weekends, and occasional overtime, based on the needs of the agency.

• This position may require occasional travel. The employee must be willing and able to perform all job-related travel. State vehicles may be available, but reliable transportation may be required for local travel.
• This position works in a comfortable office setting with a computer for a large percentage of the workday.
• This position requires employees to be able to stand up to eight hours a day and lift 10-50 pounds on a regular basis, with assistance as needed.
• This position may require the use of stairs, walking, standing, and kneeling.