MV Lien and Title Correction Specialist I

MV Lien and Title Correction Specialist I 640 SERVICE OKLAHOMA MV Research February 01, 2025 Full time Regular The Service Oklahoma (SOK) mission is to ease the stress in navigating government services by providing a best-in-class customer experience. We are Oklahomans helping Oklahomans by providing driver license and motor vehicle services on behalf of the state.

This position has an annual rate of $36,400.00

The Service Oklahoma offers a generous benefits package, including a benefits allowance to off-set the costs of medical, dental, vision, life and disability insurance plans. The Service Oklahoma will match up to 7% towards an employee’s Defined Contribution retirement plan. Our employees receive 11 paid holidays, 15 days of paid annual leave, which increases with every 5 years of service, and 15 days of paid sick leave. Additionally, employees will receive longevity payments based on their years of service with the State of Oklahoma.

• Answers incoming calls from Licensed Operators, Dealers, Lien Holders, etc.
  • Address inquiries, resolve problems, or fix errors on liens and titles.
• Aids and assists in recording and releasing liens.
• Responds to questions and inquiries via telephone, mail, fax, or in-person from taxpayers, Licensed Operators, lien holders, other states, and stakeholders.
  • Provides routine interpretation of tax laws or refers more complex questions to the appropriate division personnel.
  • Assists taxpayers and Licensed Operators in complying with the law.
• Reviews documents related to the issuance of vehicle, boat, and motor titles to ensure accuracy, the presence of source documents and compliance with tax laws.
  • Calculates excise taxes and registration fees on boats and motors.
  • Checks vehicle identification numbers and title numbers against the Manufacturer's Statement of Origin and other documents
  • Identifies discrepancies and returns documents to the taxpayer for correction or contacts taxpayer or tag agent for clarification.
  • Authorizes the issuance of such titles.
• Reviews documents related to foreclosure actions on vehicles, boats, and motors to ensure accuracy, the presence of source documents and compliance with tax laws.
  • Identifies discrepancies and returns documents to the taxpayer for correction or contacts the taxpayer for clarification.
  • Approves the foreclosure action and notifies the taxpayer that he/she may obtain a title.
• Provides routine interpretation of tax laws or refers more complex questions to the appropriate division personnel.
• Assists taxpayers and tag agents in complying with the law.
• Reviews issued titles from both tag agents and agency personnel to ensure such actions were in accordance with applicable tax laws.
  • Proofs vehicle identification numbers and title numbers against Manufacturers Statement of Origin or other documents.
  • Identifies discrepancies.
  • Returns titles and supporting documents to the Licensed Operator or owner of record specifying the information needed.
• Reviews and audits a record prior to release of Oklahoma title.
• Prepares title and foreclosure documents for imaging.
• Responsible for processing lien releases by lienholder request
• Responsible for escalating requests for update or corrections on NMVTIS
• Processes all title or record updates with no payment.
• Other duties as assigned.

• Knowledge of office practices and procedures; of business math and accounting terminology and procedures, including maintenance of records.
• Ability is required to read, comprehend and apply various rules and regulations; to inspect and verify records; to communicate effectively, both orally and in writing; and to establish and maintain effective working relationships with others.

• The Level I is an entry-level position where employees are responsible for performing various routine duties related to MV functions.

• An Associate’s Degree in any field
• OR two (2) years of experience in a related field,
• OR equivalent combination of education and experience

• The schedule for this position may vary and require flexibility, including some early or late shifts, weekends, and occasional overtime, based on the needs of the agency.

• This position may require part-time telework due to the needs of the agency. This position requires the employee to work on-site and telework at an off-site location, generally in the employee’s home. The telework location must have a reliable, secure internet connection.
• This position may require occasional travel. The employee must be willing and able to perform all job-related travel. State vehicles may be available, but reliable transportation may be required for local travel.
• This position works in a comfortable office setting with a computer for a large percentage of the workday.