Special Assistant to the Executive Office

Special Assistant to the Executive Office 640 SERVICE OKLAHOMA Service Oklahoma March 07, 2025 Full time Regular AGENCY SUMMARY

The Service Oklahoma (SOK) mission is to ease the stress in navigating government services by providing a best-in-class customer experience. We are Oklahomans helping Oklahomans by providing driver license and motor vehicle services on behalf of the state.

This position has an annual rate up to $70,000, depending on experience

SOK offers a generous benefits package, including a benefits allowance to off-set the costs of medical, dental, vision, life and disability insurance plans. Service Oklahoma will match up to 7% towards an employee’s Defined Contribution retirement plan. Our employees receive 11 paid holidays, 15 days of paid annual leave, which increases with every 5 years of service, and 15 days of paid sick leave. Additionally, employees will receive longevity payments based on their years of service with the State of Oklahoma.

• Serves as the primary point of contact for legislators and other key stakeholders regarding constituent concerns and agency-related inquiries. Handles escalated issues by coordinating with internal teams, ensuring timely and effective resolution, and maintaining clear communication with legislative offices.
• Manages high-priority constituent and VIP concerns by assessing the issue, identifying solutions, and facilitating direct responses from the agency’s executive leadership when necessary.
• Develops and maintains strong working relationships with legislators, government officials, and key external stakeholders to foster trust and collaboration in resolving service-related concerns.
• Effectively manage the executive office’s schedule to provide the most strategic and efficient use of the executive’s time at meetings and events, and to ensure that they are appropriately briefed for all occasions.
• Coordinates the flow of incoming communications and outgoing communications, ensuring prompt responses or follow through on requests for decision and action. Research and draft written responses and, when appropriate, review communications prepared by others for signature by executive.
• Coordinates agenda, meeting minutes and schedules for the Licensed Operator Board
• Oversee general office operations
• Works with human resources and IT to onboard new hires
• Provide general support to visitors
• Responsible for creating PowerPoint slides and making presentations
• Other duties as assigned

• Exceptional problem-solving skills with the ability to navigate complex constituent issues and facilitate resolutions efficiently.
• Strong interpersonal skills with experience handling high-profile or sensitive situations professionally and diplomatically.
• Ability to manage multiple urgent priorities and work under pressure while maintaining discretion and confidentiality.
• Excellent writing skills and proven track record of collecting, synthesizing and structuring multiple sources of information and analysis in various formats to inform actions;

• Excellent oral communication and interpersonal skills;
• Excellent data and computer skills, particularly with the Microsoft Windows suite of products – Word, Excel, PowerPoint;
• Detail-oriented with excellent organizational and analytical skills;
• Strong initiative and ability to anticipate, multitask and prioritize without direct supervision;
• Demonstrated ability to complete tasks in a timely manner and under the pressure of tight deadlines and to work both independently and as part of a team;
• Project management capability to help a group of individuals achieve an outcome on a timeline;
• Ability to creatively think about and approach problems and assigned projects;
• Mature interpersonal style and ability to interact well with a diverse group of internal and external stakeholders;
• Commitment to the agency’s goals and objectives;
• Experience working in or with government or non-profit organizations preferred;
• Be able to cope with stress related to standard job functions, including but not limited to: meeting deadlines, receiving customer complaints and finding resolutions to the same, interactions with internal and external clients, multi-tasking and ability to handle high volume of work assignments, and all other duties as assigned
• Effective communication with ability to build consensus; demonstrate effective verbal and written communication skills and professional presentation skills

• Maintain the highest standard of confidentiality, discretion and professional integrity
• Exercise excellent judgement

• Bachelor’s degree; and
• 2-5 years of relevant professional experience.