Student Assistant/Intern for IT and Audio Visual Support

Location: New York, NY Category: Student Assistant Positions Posted On: Mon Jan 6 2025 Job Description:

The State University of New York (SUNY) System Administration is seeking a motivated and eager IT/AV Support Intern to assist with the daily operations of our IT and AV systems at the Global Center. The intern will play a vital role in providing hands-on technical support for audio/visual and IT functions across the building. This position offers an excellent opportunity to gain practical experience in a dynamic environment while working alongside a small, dedicated team.

Primary Responsibilities

• Setup and Teardown of A/V Equipment: Assist in the setup and breakdown of AV equipment for meetings, events, and presentations, ensuring smooth transitions before and after events.
• Initial User Assistance: Provide on-the-spot support for users/customers to connect to AV systems, including troubleshooting basic connectivity issues and guiding them through initial setups.
  
  

As the Intern Grows in Knowledge, Additional Duties May Include:

• Technical Troubleshooting: Assist with resolving technical issues that arise during meetings or events, ensuring minimal disruption to proceedings.
• Editing Recordings: Edit and prepare video/audio recordings of meetings and events for distribution or archival purposes.
• Knowledge Base Development: Create and maintain detailed knowledge base articles and user documentation related to AV and IT systems, including troubleshooting guides and best practices.
  
  

Why This Role Is Important

Having an intern on staff will help alleviate the current staffing bottlenecks experienced due to the limited number of personnel in the office. This role will be particularly valuable during times when a team member is on leave and multiple concurrent events or IT-related issues arise. Your contribution will help maintain a smooth operation and ensure that events run without technical disruptions.

Job Requirements

Required Skills & Qualifications:

• Basic knowledge of IT systems, AV equipment, and general troubleshooting techniques.
• Strong communication skills, with the ability to explain technical concepts to non-technical users.
• Enthusiasm for learning and growing in the IT/AV field.
• Ability to work well independently and in a team-oriented environment.
• Strong attention to detail and organizational skills.
• Enroll full-time in a college/university.
  
  

Preferred Skills

• Familiarity with audio/visual equipment setup (e.g., microphones, projectors, video conferencing systems).
• Experience with video/audio editing software.
• Previous experience in customer service or IT support is a plus.
  
  

Additional Information

Benefits student will gain while working for SUNY System Administration:

• Gain hands-on experience in both IT and AV support.
• Opportunity to work in a dynamic, fast-paced environment.
• Learn from experienced professionals in the field.
• Build a knowledge base of technical skills and documentation practices.
  
  

If you're looking for a great opportunity to develop your technical skills in an IT/AV setting, we'd love to have you join our team at the Global Center!