Guest Services Representative

Position Summary:
The Guest Services Representative is a key ambassador for the museum, shaping the overall guest experience and ensuring every visitor feels welcome, informed, and inspired. This role centers on creating a seamless, safe, and memorable environment for guests, fostering connections between visitors and the museum’s mission, exhibits, and programs. As a pivotal member of the Guest Services team, the Representative supports daily operations, advances the museum's goals, and contributes to its reputation as a dynamic and engaging cultural institution.

Key ResponsibilitiesDelivering Exceptional Guest Experiences

· Serve as the museum’s primary representative, warmly welcoming visitors and answering inquiries with enthusiasm and expertise.

· Provide thoughtful guidance about exhibits, programs, and events to enhance each visitor’s connection to the museum’s offerings.

· Ensure smooth, efficient ticketing and membership transactions while actively promoting the museum’s value through upselling and cross-selling opportunities.

· Foster a welcoming and inclusive environment, addressing visitor needs, resolving concerns, and championing guest satisfaction.

Promoting Safety and Operational Excellence

· Safeguard the safety and security of visitors, staff, and exhibits by upholding and enforcing museum guidelines.

· Conduct routine inspections of exhibits and facilities, identifying and resolving potential safety or maintenance issues.

· Support emergency preparedness by following protocols and assisting guests during urgent situations.

· Reset exhibits daily, ensuring they are pristine, functional, and ready to inspire future guests.

Engaging Families Through Hands-On Activities

· Set up craft workshops, ensuring all materials and resources are prepared and organized for families to enjoy.

· Lead and assist families with craft activities, creating a supportive and fun environment that encourages creativity and engagement.

· Clean up and close the workshop area, ensuring it is left tidy, safe, and ready for the next activity.

Strengthening Museum Engagement

· Actively promote awareness of museum events, educational programs, and membership benefits to deepen visitor engagement.

· Support program staff with event coordination, logistics, and guest communication to deliver smooth and enjoyable experiences.

· Facilitate meaningful interactions between visitors and museum resources, ensuring guests can fully participate in offerings.

Contributing to a High-Functioning Operation

· Maintain the front desk area as an efficient and welcoming hub for museum activity

· Oversee inventory, signage, and guest communication materials.

· Perform administrative duties such as data entry, package handling, and maintaining accurate records.

· Collaborate with team members across departments to create a cohesive and efficient visitor journey, from check-in to departure.

Championing Team Collaboration

· Partner with colleagues across departments, including Guest Services Facilities, and Programs, to support a unified approach to operations.

· Participate in team discussions and share feedback to continuously improve processes, enhance the guest experience, and align with organizational goals.

· Contribute to a positive work culture by maintaining open communication and demonstrating a proactive and professional attitude.

Qualifications

Education and Experience

· High school diploma or equivalent preferred; Bachelor’s degree preferred.

· 1-2 years of experience in guest services or customer relations, ideally within a cultural, museum, or nonprofit setting.

Core Competencies

· Exceptional interpersonal and communication skills, with the ability to connect with diverse audiences.

· Organizational and multitasking abilities to manage responsibilities in a fast-paced environment.

· Proficiency in basic financial transactions, including cash handling and sales operations.

· Problem-solving skills for addressing minor technical or operational challenges.

Physical Requirements

· Ability to stand for extended periods, lift up to 30 lbs, and navigate museum facilities as needed.

Why This Role Matters

The Guest Services Representative plays a vital role in advancing the museum’s mission by serving as the face of the institution, ensuring a seamless and enjoyable experience for every visitor. By combining operational excellence with a commitment to guest engagement, this position helps cultivate lasting connections between the community and the museum’s work. This is more than a customer service role—it is an opportunity to shape the way visitors experience and connect with culture, history, and discovery.

EEO Statement
The Staten Island Children's Museum is an Equal Opportunity Employer and is committed to complying with all federal, state, and local equal employment opportunity laws. The Staten Island Children's Museum provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, marital status, military or veteran status, domestic violence victim status or any other basis prohibited by applicable federal, state, and/or local laws.

The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.

Job Type: Part-time

Pay: $18.00 - $21.00 per hour

Expected hours: 18 – 25 per week

Schedule:

• Day shift
• Every weekend
• Holidays

Experience:

• Hotel experience: 1 year (Preferred)

Ability to Commute:

• Staten Island, NY 10301 (Required)

Ability to Relocate:

• Staten Island, NY 10301: Relocate before starting work (Preferred)

Work Location: In person

Salary : $18 - $21