What are the responsibilities and job description for the IS Help Desk Specialist position at The Stevens & Lee Companies?
Powerful Partnerships. Standout Solutions.
Stevens & Lee is a full-service law firm with approximately 200 attorneys in 15 offices in Pennsylvania, New Jersey, NYC, Boston, and Wilmington DE. We provide services to a wide range of business clients from lower middle-market to Fortune 500 companies – on a regional and national basis. The law firm is part of The Stevens & Lee Companies, a diversified professional services firm with synergistic lines of business, including an investment bank and other complementary financial and consulting services organizations.
Job Overview
The Stevens & Lee Companies is looking for a skilled PC and Help Desk Specialist to provide computer setup, technical support for platform employees, and assistance with various IS Department projects and tasks as needed.
Ideal candidates should have at least three years of experience in PC and technical support or demonstrate exceptional customer service abilities. A reliable vehicle is essential, as the role involves regular travel to regional offices. Candidates must also show a strong willingness to learn and take ownership of the following responsibilities:
Primary Responsibilities (responsibilities include but not limited to)
- Configure, deliver, and install computers and peripherals.
- Configure and troubleshoot mobile devices, including Apple and Android
- Answer and respond to service calls as needed for attorneys, professionals, and staff.
- Enter all service and support work orders/tickets into IS Department tracking system.
- Install, troubleshoot, research and correct desktop application and hardware issues.
- Setup equipment and support presentations and meetings.
- Participate in the after-hours on-call support rotation schedule.
- Regular on-hour and off-hour travel to other regional offices for computer installation and support and/or projects as needed, including overtime as required.
Skills & Competencies
- Ability to communicate professionally and interact effectively with all levels of personnel.
- Excellent client service skills and ability to work on multiple matters simultaneously in and organized manner and under minimal supervision.
- Flexibility and ability to respond quickly and positively to shifting demands.
- Ability to work under pressure to meet strict deadlines.
Qualifications
- A Certification (desired) with a minimum of a high school diploma or equivalent.
- Prior experience in a professional services environment preferred.
- Proficient in Microsoft Office, Teams, and familiarity with iManage, Litera products, copiers, printers, and Teams phones is a plus.
- PC Hardware/Setup: 1 year (preferred).
- Help Desk: 1 year (preferred).
- Windows: 1 year (preferred).
- Self-starter with strong interpersonal, collaboration, and customer service skills
Interested candidates should submit a resume and cover letter to: jobs@stevenslee.com.
Job Type:
Full-Time- 40 Hours/week
FLSA Classification:
Non-Exempt
Reports To:
IS Department
In compliance with federal and state equal opportunity employment laws, The Stevens & Lee Companies is an affirmative action/equal opportunity employer and does not discriminate in regard to race, color, national origin, religion, disability, age, or gender.
Job Type: Full-time
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- On call
- Weekends as needed
Work Location: In person
