Manager - The Stokin' Goat

Job Description

Position: Manager

Department: Operations

Reports to: Regional Manager

Job Accountabilities: To oversee the complete operations of the restaurant. To ensure high standards of customer service and profitability while strictly adhering to the policies and procedures of Restaurants Inc.

ESSENTIAL DUTIES:

Supervise shift operations and assistant managers / supervisors.

Supervise shift operations.

Complete opening and closing duties.

Strictly follow company cash handling procedures.

Manage overall restaurant budget.

Promptly and professionally handle guest comments.

Communicate all employee issues/complaints to management team through manager log and/or emails.

On going employee development using One-On-Ones.

Performance Reviews on an ongoing basis.

Follow and understand company procedures at all times including crisis situations.

OTHER DUTIES:

Maintain performance standards and motivates team through positive role modeling

Adhere to all Best Practices.

Departmental responsibilities, (i.e. Supervisor, Service Manager, Chef see job expectations).

Interview, hire and train personnel-ongoing.

Practice safe food handling procedures and enforce safety procedures in restaurant.

Understand and report Workers Compensation and General Liability Claims using proper procedures.

On going completion of Projects as assigned.

Conduct orientations as needed.

Required to make appropriate decisions in a fast paced environment. (Assign breaks, side work & stations).

Other functions assigned by management.

Job qualifications:

Experience:

Minimum of 3 years working in restaurant environment.

Minimum of 1 year General Manager experience preferred.

Knowledge, Skills, and Ability:

Ability to be self-starter.

Strong interpersonal skills.

Strong organizational skills.

Physical Requirements:

100% Walk and stand.

90% Communicate with patrons and staff.

50% Operate cash register and POS/TMX system and cash handling.

25% Reach, bend, stoop, wipe, and lift up to 50 pounds.

Education:

Degree preferred.

Employees are held accountable for all duties of this job.

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job.

Revision Date: January 1, 2003