What are the responsibilities and job description for the GUEST ROOM ATTENDANT position at The Strat (Las Vegas, NV)?
Summary:
As a Guest Room Attendant, you are essential to delivering exceptional guest experiences by ensuring each room meets our high standards of cleanliness and comfort. Your responsibilities include thoroughly cleaning and refreshing guest rooms, replenishing supplies, and attending to special requests to enhance guest satisfaction. Your attention to detail and commitment to maintaining a welcoming environment are crucial for creating a positive impression and ensuring that each guest enjoys a memorable stay. Your role is key in upholding our reputation for excellence and ensuring that every room is prepared to the highest standard.
Essential Functions and Responsibilities:
- Properly load housekeeping carts with linen, cleaning supplies, and amenities for guest rooms and reload the cart as needed at the end each shift
- Complete room status reports and follow procedures for entering and leaving guest rooms
- Block room access to properly clean the room and bath according to department guidelines
- Strip and remake beds, dust the furniture, vacuum, and sweep carpets in guest rooms
- Replace all items that are moved, missing, or damaged and report damaged, broken or missing furniture and equipment immediately to supervisors
- Immediately reports to the supervisor any unusual or extreme bio-hazard situations relating to the use of cleaning chemicals
- Provide outstanding guest service in a timely manner to both guests and fellow team members to promote a positive image of the property
- Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position
- Perform other duties as assigned
Qualifications
- At least 3 months experience in role with similar responsibilities or with relevant transferrable skills in a similar environment preferred
- As it relates to the position, ability to effectively communicate in English, both written and verbal
- Ability to effectively manage time in a fast-paced environment
- Consistently review and verify all work to prevent errors and ensure that all tasks are completed to meet service standards
- Experience in providing high level of guest service
- At least 18 years of age
- High School Diploma or Equivalent required
- Verify right to work within the United States
Work Cards
- None
Physical Requirements
- Constantly standing and walking
- Regularly lift and/or carry up to 50lbs at floor, knee, waist, and chest levels
- Regularly push, pull, or move objects weighing up to 70lbs
- Regularly squat, kneel, reach, bend, and twist
- Ability to communicate using in-person speech, radios, and telephone
- Ability to use tools or equipment
Work Environment Potential Conditions
- Indoor
- Smoky
- Noisy
- Slippery surfaces
- Exposure to dust, fumes and/or gases
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.