PLAYERS CLUB REPRESENTATIVE

Summary: Provide information to guests about the benefits of being a players club member including specials, promotions, cash back, cash coupons, party invitations and other casino offerings. Assists club members with any questions and/or concerns regarding the club. Provide courteous and efficient service to all guests.

Essential Functions:

• Explain to guests how the players club card entitles them to special benefits including cash back, cash coupons, special promotions and offerings
• Enroll and create new member accounts
• Review daily event calendar and be familiar with current activities/offerings and all Casino/Hotel current promotions etc.
• Print cash and/or comp vouchers from CMS, reprint player cards from CMS, issue pin code numbers from CDS, enroll new players for new player incentives
• Assist with guest complaints, comments and card discrepancies
• Balance drawer accurately
• Keep booth area clean and orderly at all times
• Provide excellent guest service at all times
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations
• Performs other duties as assigned

Qualifications/Requirements:

• At least one year experience in a guest service position with proven ability to provide outstanding service to guests
• Six months previous experience in same or similar role preferred
• Ability to accurately input and access information in the property management system/computers.
• Basic computer skills
• experience with LMS or CMS preferred
• Ability to accurately compute accurate mathematical calculations
• Ability to effectively communicate in English, both written and verbal
• Bi-lingual desired
• Excellent guest service skills
• High school diploma or equivalent preferred
Minimum 21 years of age

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  Required Work Cards
• Gaming
Alcohol Awareness

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  Physical Requirements
• Walking, standing and/or stooping for 90% of the time
• Lifting, carrying, pushing, pulling or otherwise moving objects weighing up to 15 pounds (less than 25% of the time)
• Use tools or equipment requiring a high degree of dexterity
• Hearing, speaking, vision, literacy (critical)
• Work inside in noisy, smoky environment
Ability to work for sustained periods of time while maintaining concentrated attention to detail

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  Disclaimer
  The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Duties to be performed with or without reasonable accommodations.