What are the responsibilities and job description for the Director of Clubs & Memberships position at The Stratton Corporation?
At Stratton, we are a team of people who work extremely hard and take our jobs very seriously, without forgetting how to laugh and have fun. We choose people that display the talent and attitude that exemplify the high level of service our guests expect and deserve. Our vision is to be A BOLD MOUNTAIN COMMUNITY CULTIVATING EXTRAORDINARY EXPERIENCES.
BESIDES GETTING PAID TO WORK AT AN INCREDIBLE RESORT, WHAT'S IN IT FOR YOU?
Stratton's team members are rewarded with job experience, opportunities for career advancement and some great lifestyle perks (eligibility based on employee type).
- Alterra Mountain Company Employee Pass - free lift access & discounts at Alterra resorts
- Free or discounted multi-resort dependent season passes
- Free or discounted IKON pass
- Discounted golf & fitness center memberships
- Employee childcare rates & discounted seasonal programs
- Retail F&B discounts
- Friends & family tickets
- Onsite medical clinic
- Medical, dental, vision, life, disability, EAP, HSAs, & FSAs
- 401(k) plan with company match
- Discounted tuition plan
- Paid parental leave
- Paid sick time, FTO, Vacation
Additional perks & benefits for year round employees
POSITION SUMMARY
The Director of Clubs & Memberships will oversee and drive the success of Stratton Mountain Resort’s clubs and elevated membership offerings. This dynamic leader will be responsible for membership growth, enhancing member engagement, and delivering exceptional member experiences across various resort areas, including the Golf Course, Stratton Fitness & Training Center, and Stratton Mountain Club. Reporting to the Resort President and a key member of the Senior Leadership Team, this individual will collaborate on resort-wide strategic planning initiatives while also engaging with functional teams within Alterra Mountain Company. Compensation for this role will be determined based on experience.
ESSENTIAL DUTIES
Program Development & Innovation
- Regularly assess & evolve membership services & benefits, incorporating feedback from members & industry trends
- Create and introduce innovative products & programming to enhance member experiences to grow the business
Operational Management
- Direct operations of the Fitness Center, Golf, Homeowner Memberships & Stratton Mountain Club to ensure high standards of service & quality
- Oversee department heads to ensure alignment of operations with strategic & financial goals
- Contribute to the overall strategy & goals of Stratton Mountain Resort as a member of the SLT
Membership Development & Retention
- Develop & execute strategies to attract & retain members
- Lead the homeowner membership programming to deliver valuable packages & experiences
- Develop additional elevated access programs, including premium membership offerings & VIP services
Financial Management
- Develop, manage & monitor the budget for the assigned lines of business
- Forecast revenue & expenses
- Monitor membership pricing & make dynamic adjustments
- Oversee membership renewals processes & wait lists
- Oversee capital annual capital projects
People Leadership
- Lead, mentor and manage the Stratton Mountain Club, Fitness Center and Golf teams
- Provide ongoing professional development to direct reports and future leaders
- Establish clear goals and expectations for the team, ensuring alignment with overall resort goals and company values
This job description is an overview of the scope of responsibilities and is not intended to be an inclusive list of job tasks and expectations. With the evolution of this resort and position, the responsibilities of this position may change.
EDUCATION & EXPERIENCE REQUIREMENTS
Education:
- Bachelor’s degree in business, hospitality, or a related field, or equivalent practical experience
Experience:
- Minimum of five years in a leadership role within a membership-driven environment, preferably in fitness, golf, or private clubs
- Exceptional interpersonal & communication skills, with the ability to effectively engage with a diverse group
- Proven leadership abilities with experience in managing & motivating teams
- Strong financial acumen, with demonstrated experience managing budgets and resources
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.
An Equal Opportunity Employer
