What are the responsibilities and job description for the IT Help Desk Analyst position at The Structures Company, LLC?
Title: IT Help Desk Analyst
Location: Cambridge, MA
Duration: 3 Months Contract to Hire
Shift: 9:30am to 6pm
Job Description:
- Strong understanding and experience in domain functionality, Active Directory services, Group Policy, DNS, and DHCP - Skilled in troubleshooting Windows and Mobile OS-related hardware and software issues
- Proficient in troubleshooting Remote Desktop Services and VPN (SSL and IPSec)
- Able to troubleshoot Office 365 products (Exchange/SharePoint/OneDrive/Teams) using GUI and PowerShell
- Familiar with patch and vulnerability management
- Proficient in Linux with the ability to configure, troubleshoot and manage Linux systems.
- Advanced knowledge of Backup Solutions, including implementation and management - Proficient in troubleshooting common remote solutions such as RDP
- Strong understanding of core network components, including routers, switches, and firewalls
- Maintains and updates standards and documentation as products and technologies evolve
Job Types: Full-time, Contract
Pay: $36.00 - $40.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Education:
- Bachelor's (Preferred)
Experience:
- Help desk: 6 years (Preferred)
- Windows: 6 years (Preferred)
- Active Directory: 6 years (Preferred)
- Linux: 6 years (Preferred)
License/Certification:
- CompTIA Security , CompTIA Linux , OR MS-900 / AZ-900 (Preferred)
Ability to Commute:
- Cambridge, MA 02142 (Preferred)
Work Location: In person
Salary : $36 - $40
