What are the responsibilities and job description for the IT Help Desk Analyst position at The Structures Company?
JOB TITLE : IT Help Desk Analyst
LOCATION : Bothell, WA
PAY RATE : $23-30 / hour
MUST BE US PERSONS
We are a national staffing firm partnering with top-tier aerospace companies, and we are seeking first-class employees to join our clients' teams!
Qualifying Questions :
Are you a U.S. person as defined under ITAR regulations?
Do you meet the educational and experience requirements for this role?
Can you commute to the job location or relocate if necessary?
Why Join Us?
Contract Length : 12 months (with potential extension)
Benefits : Medical, dental, and vision (Cigna)
Perks : Bonus potential Priority as a Tier 1 supplier
Opportunities : Thousands of openings nationwide
Summary :
Foster a positive work environment through effective communication and teamwork.
Administer Help Desk system, managing incidents and service requests.
Support and monitor IT help desk performance standards.
Ensure quality service by enforcing organizational standards.
Manage multiple priorities and delegate tasks to IT Help Desk Analysts.
Provide a consistent, responsive, and customer-focused IT support experience.
Assist in IT project implementation, from planning to completion.
Oversee cable plant management, license administration, and asset tracking.
Set up new workstations, process return merchandise authorizations, and update system hardware / software.
Maintain and distribute help desk metrics, technical documentation, and administrative records.
Provide user support, training, and issue resolution for system applications.
Troubleshoot Microsoft Outlook and Microsoft 365 applications.
Manage IT equipment installation, maintenance, and upgrades.
Ensure compliance with company IT security policies.
Maintain organized IT storage and workspaces.
Required Skills :
Associate's degree (AA) or equivalent with 3 years of related experience.
Proficiency in Windows 10, Active Directory (Windows Server 2022), and Microsoft 365.
Experience in cybersecurity / major incident response preferred.
Strong customer service, technical writing, and communication skills.
Ability to work independently and collaboratively in a fast-paced environment.
Strong time management, problem-solving, and organizational skills.
Knowledge of project management principles.
Ability to lift / move up to 25 lbs. and sit for extended periods.
Valid driver's license and ability to travel / work outside core hours as needed.
For immediate consideration, apply to this posting or send your resume to gus.sanchez@thestructurescompany.com .
About Us :
The Structures Company is a leading aerospace staffing agency, providing top-tier talent to major OEMs and Tier 1 suppliers. We specialize in contract, contract-to-hire, and direct hire placements in engineering, production, IT, maintenance, and support roles.
Eligibility Requirements :
U.S. Citizenship required under ITAR regulations : A U.S. person is defined as a lawful permanent resident or a protected individual under 8 U.S.C. 1324b(a)(3).
Keywords : Aerospace, Aviation, Engineering, Maintenance, Aircraft Design
Take your aerospace career to new heights-apply today!
The Structures Company is a national staffing firm specializing in contract, contract to hire, and direct hire placement opportunities. Our clients rely on us to support their engineering, IT, Production, Maintenance & Repair, and support staff. Our niche recruiting team is one of our biggest strengths and is why we are a top provider of talented professionals to the majority of our clients. They will help you identify the opportunity that best fits your interests while also providing industry-leading customer service.
We support the majority of aerospace OEM's and tier 1 suppliers across the United States.
The Structures Company LLC is an Affirmative Action / Equal Opportunity Employer (or AA / EOE)
Salary : $23 - $30
