What are the responsibilities and job description for the Intern- Infrastructure - Desktop Technician position at The Subway HR Team?
Region: Shelton, CT
Ready for a fresh, new career? Look no further because one of the world’s most iconic brands can help you get there.
Why Join Us?
At Subway, “better” is baked into our DNA. We are a brand that believes in continued improvement … in our lives, our businesses, and our planet. From the handshake that started our very first sandwich shop to earning our position as one of the world’s leading restaurant brands, we’ve always embraced change and the path ahead. And today, we're making better living way easier.
Our purpose is about more than the food we serve in our restaurants. It’s centered on fueling healthy businesses and healthier lives. It is one of the most exciting times to join the Subway team and contribute to our transformational journey.
About the Role:
We have an exciting opportunity to support our Technology team as an Intern- Infrastructure - Desktop Technician based in Shelton, CT. The Desktop Technician Intern will assist in providing technical support to our employees, troubleshooting hardware and software issues, and ensuring smooth operation of desktop systems. This internship offers an opportunity to gain hands-on experience in desktop support within a dynamic work environment.
If you feel that this is the role for you, and you are successful with your application, be ready to be Bold, Empowered, Accountable, and ready to have Fun in a fast paced and agile working environment.
Responsibilities include but are not limited to:
Assist in diagnosing and resolving hardware and software issues for desktops, laptops, and peripherals.
Install, configure, and maintain desktop operating systems and software applications.
Provide technical support to end-users via phone, email, or in-person.
Set up and deploy new desktops and laptops for employees.
Perform routine maintenance tasks such as updates, patches, and system optimizations.
Document technical procedures, troubleshooting steps, and solutions.
Collaborate with other IT team members to escalate and resolve complex issues.
Maintain inventory of hardware and software assets.
Assist in IT projects as needed, such as system upgrades and migrations.
Stay updated on emerging technologies and industry best practices
Qualifications (some examples listed below):
Currently pursuing a degree in Information Technology, Computer Science, or related field.
Basic understanding of desktop hardware, operating systems (Windows, macOS), and productivity software (Microsoft Office, Google Workspace).
Strong problem-solving and analytical skills.
Excellent communication and interpersonal skills.
Ability to work independently and in a team environment.
Willingness to learn and adapt to new technologies.
Prior experience in IT support or customer service is a plus.
Actual pay is determined based on a number of job-related factors including skills, education, training, credentials, qualifications, scope and complexity of role responsibilities, geographic location, performance, and working conditions.
**Please upload most recent transcript, inclusive of cumulative GPA, with application and resume.**
