IT Support Technician (Part Time)

Description

We are seeking a dedicated Entry-Level IT Technician to join our team. In this role, you will be responsible for maintaining and repairing the technological systems of our company to ensure all employees have the proper working resources they need. Your duties will include troubleshooting hardware, software, and networking issues, as well as ensuring that all new computer systems and software programs are installed and functioning correctly.  Must be able to travel between different locations as needed.

You might be the right candidate if:

• You love technology and want to share that passion with others. 
• You are all-around tech savvy and for you, no task feels too small and no challenge impossible. 
• You have demonstrated technical experience, a background in computer science and know your way around the backend of a computer. 
• You are innovative, resourceful and understand how systems are related and connect to each other. 
• You enjoy troubleshooting, resolving problems, and will remain dedicated to helping staff and members, even when they “don’t get it” 
• You understand the importance of maintaining accurate equipment inventory. 
• You like to stay current in technology trends and news e.g., Microsoft updates, the latest software, changes in security standards, etc.
• Have the ability to travel to and work on site at the work at both Berkeley Heights YMCA and Summit YMCA branches

Salary & Benefits:

The salary for this position starts at $20.00/ hour, and is based on experience. This position is part time with the ability to work up to 25 hours each week. The Summit Area YMCA offers generous employee benefits. Part-time benefits include a free YMCA membership, discounts on Y family membership, continued professional training and development courses, and an 12% contribution to the YMCA retirement plan upon eligibility.

Responsibilities:

• Diagnose and resolve hardware issues on desktops, laptops, servers, and other IT equipment.
• Add/update/remove users from Microsoft 365
• Create and update Standard Operating Procedures (SOPs) for IT processes.
• Perform hardware installations, upgrades, and configurations.
• Conduct routine maintenance and inspections of hardware to ensure optimal performance.
• Perform regular updates and maintenance tasks on organization systems.
• Provide technical support and guidance to end-users regarding hardware-related inquiries and issues.
• Document hardware issues and resolutions in the ticketing system.
• Assist in the setup and deployment of new hardware for employees and clients.
• Keep an updated inventory on all the hardware.
• Stay updated with the latest hardware technologies and industry trends.

At the Summit Area YMCA, we are committed to equal opportunity employment regardless of gender, age, disability, ethnicity, sexual orientation, or religious affiliation. Our main purpose is to strengthen community. Every day, we work side-by-side with our neighbors to make sure that everyone can reach their full potential and we strive to live our cause with purpose every day. No matter who you are or where you’re from, we believe that we’re stronger when we come together.

Requirements

• A minimum of an Associates degree in computer science or related field, or equivalent combination of education and experience.
• Demonstrated technical experience, a background in computer science. 
• Relevant certifications (e.g., CompTIA A , Microsoft Certified IT Professional) are a plus.
• Strong communication skills to effectively interact with end-users and team members.
• Detail-oriented with strong communication skills. 
• Strong organizational skills with the ability to multitask and prioritize task effectively. 
• Highly organized with the ability to self-direct, work independently on assigned tasks, multi-task and manage several projects at once.

About the Summit Area YMCA:

We were founded as the Young Men's Christian Association in 1886, but today, we are The Y. Part of a world-class organization, we are one of the area’s leading nonprofits, that values, and is made stronger by, its diverse people. The Summit Area YMCA is committed to strengthening community by connecting all people to their potential, purpose, and each other. Working locally, we focus on empowering young people, improving health and well-being, and inspiring action in and across communities. By bringing together people from different backgrounds, perspectives, and generations, we ensure that we all have access to the opportunities, relationships, and resources necessary to learn, grow and thrive.

Salary : $20 - $24