What are the responsibilities and job description for the Banquet Server - On Call position at The Summit Hotel?
Banquet Server: THIS POSITION IS FOR ON-CALL HOURS
Join a company that is passionate about creating exceptional experiences!
AT Hospitality is looking for passionate individuals to join our dynamic team! Whether you're working at The Summit Hotel or Element Eatery, you'll be part of an organization dedicated to delivering exceptional experiences and prioritizing guest satisfaction with a commitment to detail.
- The Summit Hotel is designed to engage, enlighten and inspire guests. From thought-provoking works of art to chef-curated dining experiences, The Summit promises a transformative journey from every day to extraordinary. As a premier destination for meetings, events, weddings, and more, The Summit offers elevated experiences that leave a lasting impression.
- Element Eatery is a vibrant hub of the Greater Cincinnati community, featuring nine unique, chef-driven restaurants under one roof. We're more than just a dining destination; we're a gathering place where people come together to enjoy delicious food, live music, and community events. Our focus is on creating a welcoming atmosphere where everyone feels at home.
At AT Hospitality, we are committed to creating a supportive and inclusive work environment where all associates are empowered to succeed. We are looking for individuals who are passionate about hospitality and excited to be part of a company that is making a difference in the community.
Simply stated, our mission is to delight our guests, support our associates, and serve as a model for our community.
LOCATION: The Summit Hotel
DEPARTMENT: Banquets
REPORTS TO: Banquet Manager/Assistant Banquet Manager
STATUS: Non-exempt
Job Summary
The Banquet Server is responsible for the set-up and serving of food and beverages to guests at all banquet functions, according to the hotel standards.
Job Qualifications
Education & Experience:
- High School diploma or equivalent and/or experience in hotel or a related field preferred.
Physical requirements:
- Flexible and long hours sometimes required.
- Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Ability to stand during entire shift.
General Requirements:
- Must be able to effectively communicate both verbally and written, with all level of associates and guests in an attentive, friendly, courteous, and service-oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by associates and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and associates in an attentive, friendly, courteous, and service-oriented manner.
- Attend all hotel required meetings and trainings.
- Maintain regular attendance in compliance with AT Hospitality Standards, as required by scheduling, which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and name tag.
- Comply with AT Hospitality Standards and regulations to encourage safe and efficient hotel operations.
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
- Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary.
- Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
- Must be able to cross-train in other hotel related areas.
- Must be able to maintain confidentiality of information.
- Must be able to show initiative, including anticipating guest or operational needs.
- Perform other duties as requested by management.
- Maintain a warm and friendly demeanor at all times.
Job Responsibilities
Fundamental Requirements
- Associates must at all times be attentive, friendly, helpful, and courteous to all guests, managers and fellow associates.
- Perform preparatory tasks and side work duties to ensure that guests are served promptly and efficiently.
- Know how to read the Banquet Event Order (BEO) and be familiar with the menu of the assigned function.
- Served guests according to the hotel’s standards in a friendly, courteous, and professional manner.
- Respond to guest problems, complaints, and accidents. Communicate to management, if necessary.
- Set all tables according to hotel standards.
- Maintain the banquet storeroom in a neat and orderly manner, stocked with any and all appropriate supplies necessary for food service functions.
- Clean-up banquet space after the completion of the function and ensure that all equipment and supplies are stored and re-stocked properly.
- Prepare room according to BEO and the various meal functions.
- Follow all money handling procedures when serving the guest.
- Know the menu items for each function served and able to give accurate descriptions.
- Ensure overall guest satisfaction.
