What are the responsibilities and job description for the Host/Hostess position at The Summit Hotel?
Host/Hostess
Join a company that is passionate about creating exceptional experiences!
AT Hospitality is looking for passionate individuals to join our dynamic team! Whether you're working at The Summit Hotel or Element Eatery, you'll be part of an organization dedicated to delivering exceptional experiences and prioritizing guest satisfaction with a commitment to detail.
- The Summit Hotel is designed to engage, enlighten and inspire guests. From thought-provoking works of art to chef-curated dining experiences, The Summit promises a transformative journey from every day to extraordinary. As a premier destination for meetings, events, weddings, and more, The Summit offers elevated experiences that leave a lasting impression.
- Element Eatery is a vibrant hub of the Greater Cincinnati community, featuring nine unique, chef-driven restaurants under one roof. We're more than just a dining destination; we're a gathering place where people come together to enjoy delicious food, live music, and community events. Our focus is on creating a welcoming atmosphere where everyone feels at home.
At AT Hospitality, we are committed to creating a supportive and inclusive work environment where all associates are empowered to succeed. We are looking for individuals who are passionate about hospitality and excited to be part of a company that is making a difference in the community.
Simply stated, our mission is to delight our guests, support our associates, and serve as a model for our community.
JOB LOCATION: Element Eatery
Job Summary
The Host/Hostess is responsible for ensuring the prompt recognition of all guests and for providing attentive, courteous, and efficient service to guests throughout their dining experience. The Host/Hostess should be able to assist guests with questions about the food hall and the campus.
THIS POSITION MUST BE AVAILABLE FOR 2ND SHIFT (5PM-CLOSE).
Job Qualifications
Education & Experience
- High School diploma and/or experience in hospitality or a related field preferred, but not required.
Physical Requirements
- Flexible and long hours sometimes required.
- Light work - Exerting up to 20 pounds of force occasionally, and/or 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Ability to stand during entire shift.
General Requirements
- Must be able to effectively communicate both verbally and written, with all level of associates and customers in an attentive, friendly, courteous, and service-oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by associates and customers.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with associates and customers in an attentive, friendly, courteous, and service-oriented manner.
- Attend all required meetings and trainings.
- Maintain regular attendance in compliance with AT Hospitality Standards, as required by scheduling, which will vary according to the needs of the property.
- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and name tag.
- Comply with regulations to encourage safe and efficient property operations.
- Maximize efforts towards productivity, identify problem areas, and assist in implementing solutions.
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
- Must be able to cross-train in other property related areas.
- Must be able to maintain confidentiality of information.
- Must be able to show initiative, including anticipating customer or operational needs.
- Perform other duties as requested by management.
- Maintain a friendly and warm demeanor at all times.
Job Qualifications
Fundamental Requirements
- Greeting guests with a smile as they enter, and providing the highest level of customer service possible.
- Answering any initial questions.
- Organizing to-go orders & ensuring they are given out to the correct guest.
- Must be able to engage with guests.
- Responding to complaints and helping to resolve them.
- Knowledge of all food vendors in the building.
- Helping out with other positions in the facility as needed.
- Providing great customer service.
- Following a detailed checklist adhering to company protocols and standards.
- Help to maintain the cleanliness of the building.
