What are the responsibilities and job description for the Customer Service Warranty Coordinator position at The Supply Room?
I. POSITION SUMMARY The Corrective Actions position supports clients, coworkers, and vendors to achieve seamless project success.
Facilitating the company’s continual project improvement, Corrective Actions troubleshoots issues and processes concerns.
This position maintains the strength of established external relationships. II. POSITION EXPECTATIONS
- Portrays a positive company image and engages in professional and friendly communications with clients
- Assists sales representatives and clients as needed regarding project concerns and requests via email, telephone, fax, and internet inquiries in a timely manner
- Fields client concerns and generates a strategy to address them according to company protocol
- Reviews reported delivery shortages and takes action to correct the issue
- Processes damaged or returned product by inspecting damages, entering warranty claims, or coordinating replacement product utilizing appropriate software
- Maintains records, statuses, updates, and notes in ERP system throughout resolution process, and closes open cases and deficiency reports in a timely manner
- Follows up to ensure timely resolutions and client satisfaction
- Helps facilitate seamless communication amongst all parties to minimize client effort and maximize efficient corrections
- Coordinates regularly with various internal departments to ensure smooth and timely order or project corrections
- Communicates with vendors, factories, and freight companies to check on order statuses and / or troubleshoots issues
- As needed, acts as backup receptionist : Answers incoming calls in a timely, efficient, and professional manner Performs clerical functions such as typing of letters, faxes, spreadsheets, etc.
when no other clerical support is available
