What are the responsibilities and job description for the IT Support Specialist position at The Supply Room?
Primary Responsibilities
- Lead desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions.
- Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues.
- Configure and install workstations for new users.
Required Qualifications:
- Strong computer skills and the ability to troubleshoot and diagnose problems.
- Familiarity with various server and PC operating systems and platforms.
- Working level of experience with various business productivity applications such as Microsoft Office, Office365, Internet Browsers and Microsoft Operating Systems.
- Knowledge and maintenance of printers and ability to manage print servers.
- Experience with Active Directory, DHCP, DNS, server roles and services.
- Related associate's degree or prior experience in IT help desk role
- Strong communication skills and the ability to work with both technical and non-technical audiences
- Ability to work independently and in a team as needed
- Strong quantitative, analytical, organizational and problem-solving skills. A resourceful researcher, with the skill and persistence to resolve issues
- Ability to be flexible with shifting priorities as the needs of the business dictate
Desired Qualifications (not required)
- Virtualization - Hyper-V or VMWare
- Windows scripting experience (Powershell, VBScript)
- Programming experience (any language)
- Windows Deployment Toolkit, or other related tools
- Microsoft NAV
- ECI's e-Automate
Job Type: Full-time
Pay: From $55,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- IT Help Desk: 1 year (Required)
Work Location: In person
Salary : $55,000
