Medical Assistant

Classification: Hourly Reports to: Medical Director & Health Clinic Director

POSITION SUMMARY:

The Medical Assistant will work working closely with a multidisciplinary team in a Family Practice Clinic serving adult, pediatric, and prenatal patients providing comprehensive, high quality healthcare assistance for patients and patients families. Under the delegation of a licensed practitioner the Medical Assistant will assist providing patient care for complex medical conditions including Medicated Assisted Treatment (MAT). There will be a daily variety of both routine and complex professional tasks that require high level organizational skills, critical thinking, and exceptional patient care experience. The ability to multi-task in a fast paced environment and effectively react to patient emergencies is critical.

MAJOR DUTIES AND RESPONSIBILITIES

• Act as a patient advocate and support the clinical staff.
• Gathers patient’s medical history takes vital signs, and records information into electronic health record (EHR) for review by medical provider. Reports abnormal vital signs or concerning symptoms promptly to nurse or provider.
• Liaison between patients and providers: Review incoming patient messages, questions, records and triage to provider appropriately. Convey results and recommendations from provider to patient.
• Prepares examination/treatment rooms before visits: ensures rooms are sanitized and stocked with usual medical supplies, prepares trays and instruments for procedures using sterile technique as indicated, provides patients with gown/drape coverings.
• Assists in exam room as stand-by and in handing instruments and materials to provider as directed.
• Cleans examination/treatment rooms after visits according to infection control standard policies.
• Cleans and sterilizes instruments according to infection control standard policies.
• Assists with clinic inventory control: Orders and/or completes purchase orders for medical supplies, medication, materials, and vaccines. Stocks exam and supply rooms as indicated.
• Independently operates electrocardiograph (EKG), and other in-house diagnostic testing equipment as ordered by provider.
• Administers oral, respiratory, and injection medication or treatments per scope of practice under the supervision and orders of licensed provider.
• Collects phlebotomy, oral, nasopharyngeal, and urine specimens for on and off-site analysis.
• Processes and tracks referrals and prior authorizations for consultations, imaging, and medications and follow ups for additional appointments.
• Assists or fills in to complete administrative tasks in reception as requested.
• Assists as needed with clinic cleaning.
• Other duties as delegated by the medical staff, RN, and Clinic Director. Performs duties in a professional manner independently and as needed under the direction and supervision of the medical staff and as a collaborative part of the clinic staff using problem solving methods.
• Is knowledgeable of and adheres to clinic protocols to and uses sound judgement to ensure appropriate intervention by self and the team for the health and safety staff and of community members.

KNOWLEDGE, SKILLS, AND COMPETENCIES:

To perform the job successfully, an individual is expected to demonstrate the following competencies and perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required.

Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.

Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

Diversity - Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment.

Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports and respects diversity.

Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Adapts strategy to changing conditions.

Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles;

Planning/Organizing - Prioritizes and plans work activities; keeps work area clean and organized

Professionalism – Appearance is appropriate for a medical assistant. Demonstrates reliability through task completion, attendance, phone etiquette, email etc. Maintains poise under pressure; Treats others with respect and consideration regardless of their status or position.

Quality – Work is accurate, documentation is appropriate for medical record; Seeks to improve and promote quality and efficiency; works to improve performance; participates in Quality Improvement activities as directed by Medical Director.

Safety and Security – Adheres to safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.

Adaptability - Adapts to changes in the work environment; Manages competing demands; Able to deal with frequent change, delays, or unexpected events.

Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time. Requests time off as directed and uses leave for intended purpose.

Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Completes tasks on time or notifies appropriate person with an alternate plan.

Initiative - Volunteers readily; Shares ideas; Seeks increased responsibilities; Takes independent actions and asks for and offers help when needed; seeks out ways to improve professional growth.

Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.

Education & Experience

• High School Diploma or equivalent
• Associate Degree or certificate in Medical Assisting. 1 year of experience working in an ambulatory clinic, preferably a Tribal or IHS facility, is desirable.
• Current, active, full, and unrestricted Medical Assistant license in Washington State.
• Ability to perform basic life support & first aid with current Basic Life Support (BLS) certification required or must be willing to complete within 30 days of hire.
• Blood Borne Pathogens Certificate
• Currently immunized (or proof of immunity in the case of MMR and Hepatitis B) or willing to be immunized for MMR, Pertussis, Hepatitis B, and COVID-19. Annual Influenza vaccine highly recommended.
• HIPAA training and compliance certification upon hire

Computer Skills

Must be able type on a key board and use word processing programs at an intermediate level.

Six (6) months experience with an Electronic Health Record (EHR).

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Frequent moving, walking, sitting, grasping small objects is required for this position.
• Must be able to maneuver physically though hallways.
• Must be able to stoop and bend over to assist patients and take vitals.
• Must be able to see with corrective lenses to 20/20.
• Must be able to hear at normal ranges for medical diagnostics.
• Must be able to lift at least 25 lbs.

Work Environment

While performing the duties of this job, the employee is exposed to sick and potentially infectious patients, sharp objects, and blood and body fluids. The noise level in the work environment is usually moderate.

SUPERVISORY RESPONSIBILITY:

None anticipated at this time

INTERPERSONAL CONTACTS:

Has regular contact with others both inside and outside the organization. Requires significant interaction with clinic staff and other department staff. These interactions involve information exchange, problem solving, and ongoing innovation and development of improved health care delivery systems.

DISCLAIMER:

This job description in no way implies that these are the only duties to be performed by the worker. At all times, employees will be required to follow any instruction and to perform any duties within this or a lower job level upon the request of the supervisor. At times, employees may also be required to perform higher-level duties and may need to receive additional instruction and/or increased supervision to accomplish these higher-level duties. The undersigned individuals, upon their signatures, certify that they have reviewed and agree with the responsibilities and qualifications of this job description as described above.

Federal, State and Tribal Background check

Valid WA State Driver’s License

Pre- Employment drug testing

Suquamish Tribe required vaccinces

Native American preference

Random Drug Testing

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Vision insurance

Medical Specialty:

• Primary Care

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• working in an ambulatory clinic: 1 year (Preferred)

License/Certification:

• BLS Certification (Required)
• Certified Medical Assistant (Required)

Ability to Relocate:

• Suquamish, WA 98392: Relocate before starting work (Required)

Work Location: In person