What are the responsibilities and job description for the Front Desk Agent position at The Surf Hotel?
Improved Job Description:
Join us at the Surf Hotel & Chateau as we seek two dedicated Seasonal Front Desk Agents to enhance guest experiences from now until October.
Front Desk Agent Responsibilities:
- Prioritize guest satisfaction by providing exceptional service and exceeding expectations.
- Act as a representative of the South Main community, embodying its spirit and values.
- Safeguard confidential guest data with the utmost integrity.
- Respond promptly and professionally to all forms of communication, including phone calls, emails, and texts.
- Maintain the Lobby, including restrooms, fireplace, cooler, coffee station, and workstation throughout the day.
- Manage reservations across various platforms, catering to hotel leisure travelers, groups, corporate clients, and vacation rentals.
- Experience with Stayntouch PMS is advantageous.
- Ensure accuracy in processing payments.
- Demonstrate proficiency in recognizing and accommodating various room types and vacation rental properties.
- Collaborate with Housekeeping and Maintenance teams to ensure cleanliness, resolve issues, and maintain operational efficiency.
- Generate and follow through on daily Front Desk reports, including room deliveries and special services.
- Promptly address guest requests and issues, providing solutions such as troubleshooting TVs or supplying additional amenities.
- Adhere to all company policies and procedures, maintaining a high standard of professionalism.
- Provide assistance in other departments when required.
Front Desk Agent Requirements:
- Possession of reliable transportation.
- Availability to work evenings, weekends, and holidays.
- Previous hospitality experience preferred but not required.
- Comfortable adapting to new technologies.
- Ability to lift up to 50 pounds.
- Capacity to stand for extended periods.
- Effective communication skills amidst varying levels of background noise.
- Demonstrated ability to work independently and maintain performance standards.
- Strong customer service skills with a friendly demeanor.
- Proficiency in multitasking, prioritization, and time management.
Compensation:
- $18.00 - $20.00 per hour depending on experience.
- 401k program employer match
BENEFITS:
- Medical, dental, and vision insurance (up to 54% of medical insurance premium paid by employer).
Wesley & Rose
- 50% discount on food and beverage from Wesley & Rose, including the lobby case, anytime.
- One free drink per 5 hour shift.
- Full-time employees receive one $50 Wesley & Rose gift card per quarter.
- Part-time employees receive one $25 Wesley & Rose gift card per quarter.
Surf Hotel Rooms
- Full-time employees receive one free room night and two 50% off room nights per quarter.
- Part-time employees receive one free room night every six months (in Q1 & Q3) and one 50% off room night every quarter.
- 15% discount on hotel stays for yourself or for friends and family.
Concerts
- One free ticket to either a Lawn or Ivy Ballroom show per quarter. Can be used personally or given away.
- 50% off tickets to any concert or festival (limited to one discounted ticket per employee per show).
The Surf Hotel is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, physical or mental disability, or age.
Job Types: Full-time, Temporary
Pay: $18.00 - $21.00 per hour
Expected hours: 32 – 40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
Ability to Commute:
- Buena Vista, CO 81211 (Required)
Work Location: In person
Salary : $18 - $20
