What are the responsibilities and job description for the Assistant Retail Store Manager position at The Swimming Pool Store?
Assistant Retail Store Manager
Are you a reliable and trustworthy employee looking for a new opportunity? You might be a great fit to join our customer-focused team. For over 25 years we have serviced and maintained our customers' swimming pools, as well as provided exceptional customer service in our retail store.
Due to the growth of the company, we are seeking another manager for our retail location to help our customers schedule their pool services as well as help solve chemical or equipment issues.
Given the nature of the pool industry in New England, this is a seasonal position which usually lasts from April to November. We pride ourselves in our ability to retain our seasonal employees year after year through exceptional labor practices, and it is important to us that each of our employees enjoy a dignified and rewarding work environment.
**Key Responsibilities:**
- Assist the retail, service, and sales managers in managing daily store operations, including opening and closing procedures, inventory management, staff scheduling, and retail customer needs.
- Provide exceptional customer service by addressing customer inquiries, resolving issues, and offering expert advice on pool products and maintenance.
- Drive sales by promoting products, upselling, and ensuring the store meets or exceeds sales targets.
- Maintain store appearance by ensuring merchandise is displayed attractively and the store is clean and organized.
- Monitor inventory levels, conduct stock counts, and place orders to replenish products as needed.
- Answer phone calls and emails, schedule pool service, maintenance, and repair jobs, and delegate tasks to store managers and service technicians.
- Handle cash management, including processing transactions, reconciling registers, and preparing bank deposits.
- Ensure compliance with company policies, procedures, and safety standards.
- Step in as acting Store Manager in the absence of the Store Manager.
**Qualifications:**
- High school diploma or equivalent; associate or bachelor’s degree in business or a related field is a plus.
- 2 years of retail management or supervisory experience
- Strong knowledge of swimming pool products, equipment, and maintenance is highly desirable.
- Excellent customer service and communication skills.
- Proven ability to lead and inspire a team in a retail environment.
- Proficiency in point-of-sale (POS) systems and Microsoft Office Suite.
- Strong organizational and problem-solving skills.
- Ability to work flexible hours, including weekends, as needed.
- Awareness that jobs in the pool industry in New England are seasonal, and that
- Physical ability to lift and move heavy pool equipment and supplies (up to 50 lbs).
**What We Offer:**
- Competitive salary and performance-based bonuses.
- Paid time off
- Employee discounts on pool products and supplies.
- Opportunities for professional development and career growth.
**How to Apply:**
If you are passionate about the swimming pool industry and have the skills to excel in this role, we’d love to hear from you! Please submit your resume and a brief cover letter to support@theswimmingpoolstore.com
The Swimming Pool Store is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Expected hours: 30 – 40 per week
Benefits:
- Employee discount
- Paid time off
Shift:
- 8 hour shift
Work Location: In person
Salary : $18 - $20