What are the responsibilities and job description for the Applications Technician position at The Sy-Klone Company, LLC?
Job Description
Job Description
Description :
The Application Technician is a technical representative for auditing, installation, compliance testing, and problem-solving Sy-Klone cab air quality, engine precleaning, and electronic cabinet air quality solutions. This role is a crucial ingredient of Sy-Klone International’s Mining Strategy Value Stream, which is focused on understanding, creating, communicating, and delivering value to mine sites. This role provides critical processes in the value stream, including auditing, application design, installation, verification, testing, and product training for mine sites, OEM dealers, OEM company stores, and distributors. This role requires direct interaction and relationship building with sales management, distributors, inside sales, operations, mine sites, OEM dealers, and OEM company stores.
Duties and Responsibilities :
- Collaborate with Territory Sales Manager, Regional Sales Manager(s), and distributors to prioritize applications at mine sites, OEM dealers, and OEM company stores.
- Work with mine sites, OEM dealers, and OEM company stores to gather technical application requirements and make informed product recommendations for Sy-Klone Klone cab air quality, engine precleaning, and electronic cabinet air quality solutions.
- Develop a plan to audit and collect essential application information, instructing the customer on necessary actions to prepare the equipment for installation.
- Design installation kit accessories and develop instructions.
- Work with the Territory Sales Manager, Regional Sales Managers, and distributors to plan and later implement the installation, compliance testing, and documentation of the Sy-Klone solution.
- Understand and apply ISO 23875's five engineering requirements, including CO2 levels, particulate matter concentration, filter efficiency, cab pressurization, and real-time monitoring, to set up the cab air quality system and test for compliance.
- Install, test, and provide training on mobile equipment in the work areas of the mine site, OEM dealer, and OEM company store.
- Answer technical questions related to Sy-Klone International’s product line.
- Collect information and prepare field observation and test reports.
- Utilize the Training and Development Leader to support the education of the customer’s technical and mechanical resources on products, installation, testing, and troubleshooting processes.
- Support the development of machine-specific kits and application best practices through detailed documentation, photographs, and reports of field applications.
- Collaborate with the Training and Development Leader to produce training manuals, user guides, and other customer enablement resources.
- Provide in-field and remote troubleshooting and technical customer service via onsite visits, email, telephone, and other communication channels.
- Partner with sales, marketing, and application engineering to create and communicate differential value propositions.
Requirements : Required Skills :
Education and Experience :
Location : Newcastle / Hunter Valley, QLD Brisbane, Perth, WA
Relocation :
This position is open to possible relocation benefits for prospective applicants.
Sponsorship :
This position is currently hiring something other than foreign national applicants that require or will require employer-based employment sponsorship now or in the future.
Physical Requirements :
What you get :
In addition to a competitive base salary, Sy-Klone International offers employers additional benefits including :
For information on Sy-Klone International, including more information on employee benefits and our company culture, visit our website at https : / / www.sy-klone.com /
The statements above describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities, and skills required for this position.
Sy-Klone International is proud to be an Equal Opportunity Employer.