Manager, Customer Service - SYGMA - US

JOB SUMMARY

Directs and coordinates the Customer Service activities to assure customer satisfaction. Supervise all office administrative duties.

RESPONSIBILITIES

• Responsible for recruiting, training and development of office personnel
• Coordinates planning and assignment of work for the most effective use of personnel
• Ensures prompt and efficient processing of customer orders and correspondence
• Ensures that the administrative cycle (customer service, benefits, and payroll) is completed in a thorough, accurate and timely manner
• Processes, prints, reviews, and files all daily reports
• Is thoroughly familiar with and maintains current information on product information, particularly promotional items, low inventory and out of stock situations, substitutions, new items, vendor and quality issues, forced shipments and conversion and test items
• communicates well with purchasing, Customer Service Representative (CSRs), customers, and center management in order to stay abreast of product issues and to ensure the timely dissemination of this information to all concerned.
• Keeps expenses within plan. Keeps accurate files on all aspects of the budget
• Plans ahead and works within guidelines
• Informs other departments of customer complaints or problems. Follows up on resolving these problems, ensuring customer satisfaction
• Ensures all new hire processing, employee changes, and payroll is complete and accurate for the department
• Provides administrative assistance to the General Manager
• Other duties as assigned by Management
• Periodically attend customer franchisee meetings

QUALIFICATIONS

Education
a/GED, plus 4 – 8 years of customer service/supervisory experience is required. Prefer a 4-year degree

Experience

4 years customer service/supervisory experience

Physical Demands

• Work is primarily sedentary in nature
• Most of the day is spent communicating with customers and employees; therefore must be able to verbally communicate clearly
• The key entry comprises approximately 1/3 of the day

Mental/Visual Demands
You must be able to read text that is close and at a distance with or without correction. In addition, you must be able to perform a manual tasks, hear, sit, reach, lift, bend and interact with others.

Working Conditions
Most of the day is spent in an office environment

Equipment Operated
General office equipment including but not limited to a calculator, copier, facsimile machine, CRT, PC computer and printer