SaaS (ServiceNow) Platform Administrator

Job Title: SaaS (ServiceNow) Platform Administrator

Job Summary:

We are seeking an experienced ServiceNow Platform Administrator to manage the daily administration, configuration, and maintenance of the ServiceNow platform. This role will be responsible for supporting key ITSM processes, including Incident, Problem, Change, CMDB, Discovery, Asset, Service Catalog, Knowledge, Service Portal, and Performance Analytics, among others.

The ServiceNow Administrator will also design and implement platform enhancements, including requirements gathering, configuration, integration, and testing. This position involves working closely with stakeholders to create and modify workflows, reporting dashboards, and documentation to optimize platform functionality. Staying current with new ServiceNow features and capabilities is essential to drive continual improvement and efficiency within the organization.

Key Responsibilities:

• Administer, configure, and maintain the ServiceNow platform to support ITSM processes.
• Support Incident, Problem, Change, CMDB, Discovery, Asset, Service Catalog, Knowledge, and Performance Analytics modules.
• Design and implement custom workflows, reports, and dashboards based on business needs.
• Perform requirements gathering, configuration, integration, and testing for platform enhancements.
• Collaborate with stakeholders to optimize processes and improve system functionality.
• Develop and maintain technical, process, and knowledge documentation.
• Stay updated on ServiceNow releases and best practices to drive continual improvement.
• Troubleshoot and resolve technical issues within the platform.
• Experience with Greenfield implementations is strongly preferred.

Required Qualifications:

• 5 years of hands-on experience administering and configuring ServiceNow.
• Strong experience with ITSM processes and ServiceNow modules (Incident, Problem, Change, CMDB, etc.).
• Proficiency in Microsoft 365 Services, Power BI, PowerApps, Salesforce, and Agile methodologies.
• Excellent problem-solving skills with the ability to troubleshoot platform issues.
• Strong written and verbal communication skills for documentation and stakeholder collaboration.

Preferred Qualifications:

• ServiceNow Certified System Administrator (CSA) or other relevant certifications.
• Experience with ServiceNow scripting, integrations, and automation.
• Understanding of ITIL principles and best practices.
• Experience in Greenfield ServiceNow implementations is a major plus.