Major Account Representative

Major Account Representative

Sudden Service INC.

Louisville, MS

Taylor Sudden Service provides exclusive worldwide distribution of genuine Taylor OEM parts and forklift service for equipment designed, manufactured, and marketed by Taylor Machine Works, Inc. Backed by a network of parts and service centers, nationwide dealer support organizations, and factory-trained service technicians, SSI is committed to providing the best parts and service support in the industry. We offer training schools for our service technicians on a regular basis, ensuring the best possible service to Taylor Machine Works’ customers. Sudden Service, INC (SSI) is a subsidiary of the Taylor Group of Companies, a third-generation family-owned business based in Louisville, MS since 1927.

Duties/Responsibilities:

• Parts and Service Quoting:
  • Prepare accurate and timely quotes for parts and service requests from a designated major account.
  • Collaborate with internal departments (e.g., parts, service technicians) to ensure accurate pricing and availability.
  • Negotiate pricing and terms with the customer to maximize profitability.
  • Additional responsibilities as assigned by management.
• Purchase Order (PO) and In-House Transfer Management:
  • Generate and process purchase orders for parts and materials required for service or customer orders.
  • Manage in-house transfers of parts and materials between departments or locations.
  • Ensure accurate record-keeping of all POs and transfers.
  • Additional responsibilities as assigned by management.
• Customer Service:
  • Serve as the primary point of contact for the major account, addressing inquiries and resolving issues promptly.
  • Build and maintain strong relationships with key customer contacts.
  • Provide proactive communication regarding order status, service updates, and potential delays.
  • Handle customer complaints and ensure customer satisfaction.
  • Additional responsibilities as assigned by management.
• Billing:
  • Generate and process accurate invoices for parts and service orders.
  • Ensure timely and accurate billing according to customer agreements.
  • Address billing inquiries and resolve discrepancies.
  • Additional responsibilities as assigned by management.
• Accounts Receivable:
  • Monitor customer accounts for outstanding balances.
  • Follow up on overdue invoices and implement collection procedures.
  • Maintain accurate records of customer payments and account activity.
  • Work with the customer to resolve payment discrepancies.
  • Additional responsibilities as assigned by management.
• Reporting and Documentation:
  • Maintain detailed records of customer interactions, quotes, orders, and billing information.
  • Generate reports on sales, service activity, and accounts receivable status.
  • Ensure compliance with all company policies and procedures.
  • Additional responsibilities as assigned by management.

Required Skills/Abilities:

• Proven experience in sales, customer service, and/or accounts receivable.
• Strong understanding of parts and service operations (specific industry knowledge is highly desirable).
• Excellent communication, negotiation, and interpersonal skills.
• Proficiency in using ERP systems and CRM software.
• Strong organizational and time-management skills.
• Ability to work independently and as part of a team.
• Strong problem-solving and analytical skills.
• Knowledge of accounting principles and practices.
• Ability to work under pressure and meet deadlines.
• Strong attention to detail.

Key Considerations:

• This role requires a high level of responsibility and autonomy.
• The ability to manage multiple tasks and prioritize effectively is crucial.
• Strong relationship-building skills are essential for maintaining the major account.
• The individual must be comfortable working with both technical and financial aspects of the business.
• Industry specific knowledge is very helpful.

Benefits:

• Medical/Prescription
• Dental
• Vision
• Vacation
• 10 Holidays
• 401K
• Life Insurance

SSI is an Equal Opportunity Employer. All Qualified Applicants Will Receive Consideration for Employment Without Regard to Age, Race, Color, Religion, Sex, Disability, National Origin, or Status as a Protected Veteran