Taylor Leasing Administrative Assistant

Backed by over 95 years of experience, Taylor Machine Works has become a worldwide operation with sales driven by the professional and aggressive activities of a vast domestic dealer sales, direct sales, and international sales organization. TMW designs, engineers, and manufactures more than one hundred models of industrial lift equipment with lift capacities from 4,000 lbs. to 125,000 lbs. At the very center of this success has been an unwavering commitment to the key concepts of Faith-Vision-Work by the members of the Taylor family and employees who collectively form The Big Red Team! Taylor Machine Works, Inc. is a subsidiary of the Taylor Group of Companies, a third-generation family-owned business based in Louisville, MS since 1927.

Job Summary:

The Administrative Assistant facilitates the operation of the Leasing department by performing a variety of clerical and administrative tasks. Performs administrative/clerical duties for the Director of Sales, General Sales Manager, Taylor Leasing Sales Manager, Manager of Leasing Accounts, and Leasing Coordinator. This position exists for administrative duties required across the Taylor Leasing division.

Duties/Responsibilities:

• Provide prompt and efficient responses to customer questions.
• Address and resolve customer complaints or concerns in a professional and timely manner.
• Keep records of customer interactions, process customer accounts and file documents.
• Follow up with customers to check that they are satisfied with resolution of issues.
• Assist with collection of customers past due payments.
• Responds to and resolves administrative inquiries and questions.
• Retrieves information as requested from records, email, and other related documents; prepares written summaries when needed.
• Update customer invoice information daily with any required changes (PO?s, taxes, etc.).
• Keep accurate records of lease contracts and updates in the CRM system
• Obtain customer sales tax and insurance information and follow up on expirations.
• Remove lease end equipment from active reports and move to used inventory.
• Assist with coordination of leased equipment.
• Maintain and keep current all Taylor Leasing records and Salesforce entries.
• Communicate professionally with confidence, to co-workers and customers.
• Answer and transfer phone calls, screening when necessary.
• Assists in monthly reporting and invoices.
• Learn the Leasing Coordinator?s responsibilities and be capable back up for this position.
• Performs other related duties as assigned.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Proficient in Microsoft Office Suite and Salesforce CRM.
• Excellent organizational skills and attention to detail.
• Basic understanding of clerical procedures and systems such as recordkeeping and filing.
• Ability to work independently.

Education and Experience:

• Associate degree preferred with three to five years? experience in an administrative role.

Benefits:

• Medical/Prescription
• Dental
• Vision
• Vacation
• 10 Holidays
• 401K
• Company paid life insurance.