Warranty / Parts Clerk

Warranty / Parts Clerk

Sudden Service INC.

461 HWY 49 South, Richland, MS 39218

Taylor Sudden Service provides exclusive worldwide distribution of genuine Taylor OEM parts and forklift service for equipment designed, manufactured, and marketed by Taylor Machine Works, Inc. Backed by a network of parts and service centers, nationwide dealer support organizations, and factory-trained service technicians, SSI is committed to providing the best parts and service support in the industry. We offer training schools for our service technicians on a regular basis, ensuring the best possible service to Taylor Machine Works? customers. Sudden Service, INC (SSI) is a subsidiary of the Taylor Group of Companies, a third-generation family-owned business based in Louisville, MS since 1927.

Duties/Responsibilities:

• Pulls parts and labels them correctly for upcoming service calls.
• Organizes and prioritizes parts deliveries.
• Receives and checks in parts at Service Center.
• Assists in keeping the Service Center clean and organized.
• To be responsible for designated warranty returns and defective parts and obtaining credit or reason for denial through RMB Software (including, but not limited to, Cummins MidSouth, Volvo Engines, Capacity, and Wiggins returned parts and warranty claims.
• Responsible for generating shipping forms in RMB to be used in returns and obtaining RGA?s from vendor. This includes completing online forms with serial numbers of failed components, PSO information from respective trucks, submission of claim copies, as well as completed diagnostic forms. She pulls pending warranty claims, marks these accordingly and gives them to the Warranty Supervisor.
• Organizing parts and tagging paperwork to defective parts in receiving area. Work to ensure returned parts are returned to respective vendor promptly, vendor claims are kept current, parts reviewed by Taylor personnel are disposed correctly and area is free of debris. Any unauthorized parts in the Warranty area will be reported to the Warranty Supervisor.
• Expedite specific vendor warranty claims on RMB. These outstanding credits must be kept in an up-to-date status. If claims are denied, certain claims are appealed, and he/she is responsible for collecting information and resubmitting claims to vendor through RMB.
• Coordinate vender aging reports.
• Assist with Taylor claims that are issued to vendors and coordinating appeals back to the vendors.

Required Skills/Abilities:

• Basic computer skills.
• This job requires stooping, bending, climbing, and the capability of lifting up to 50 pounds.
• Incumbent must have a valid driver?s license and a good driving record, since employee will be driving company owned vehicle and will be covered under corporate insurance which has strict coverage requirements.
• Must be able to follow directions for deliveries to customers throughout our territory.
• Must be able to obtain a TWIC (Transportation Worker Identification Credential) Card.
• Must be detail oriented and self-motivated.
• Microsoft Office to include Word and Excel.
• Previous experience in creating spreadsheets.
• Experience with Service Management Software would be a plus.
• Must maintain a good appearance for the company. Will be visiting customers for parts delivery.

Education and Experience:

• High School Graduate or GED Equivalent
• Previous work experience in parts, service, and warranty would be preferred

Benefits:

• Medical/Prescription
• Dental
• Vision
• Vacation
• 10 Holidays
• 401K
• Life Insurance

SSI is an Equal Opportunity Employer. All Qualified Applicants Will Receive Consideration for Employment Without Regard to Age, Race, Color, Religion, Sex, Disability, National Origin, or Status as a Protected Veteran