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Facilitated Experiences Supervisor

The Tech Interactive
San Jose, CA Full Time
POSTED ON 2/25/2025
AVAILABLE BEFORE 5/14/2025

Who We Are

Since opening in 1998, The Tech Interactive has been an integral part of the San Francisco Bay area and is proud to serve families and young people through hands-on activities, experimental labs, and design challenge experiences.

Here at The Tech our mission is to inspire the innovator in everyone! We are a team of diverse individuals committed to creating learning experiences that empower young folks to innovate with creativity, curiosity, and compassion. We believe that technology is leading and transforming lives all over the world and we want to help develop the next generation of problem-solvers.

If you join our team, we know you will have a fulfilling and rewarding role focused on giving back to our community, especially those that have been historically marginalized and underserved.

Facilitated Experiences Supervisor I

The Facilitated Experiences Supervisor I will be primarily responsible for supervising the team of Educators, interns, and volunteers who deliver engaging, interactive gallery experiences including floor programs and facilitation of exhibits. They will support the team of Educators in continuously improving their facilitation skills by providing frequent observation and evaluation. This role will also fill in for staff breaks and lunches and assist in training staff members and volunteers. This non-exempt (hourly) role reports to the Senior Manager, Facilitated Experiences. This is a full-time position eligible for benefits.

Responsibilities

  • Provide floor management and supervision on a daily basis. This includes working closely with Facilitated Experiences Supervisor II to maintain appropriate staffing levels for both the Interactive floor and all facilitated programs.
  • Use on-going staff observations to inform the development and implementation of proper facilitation techniques in collaboration with Facilitated Experiences management.
  • Maintain accurate training records for all Educator staff and volunteers. May be required to assist in training of new staff and volunteers as needed.
  • Provide feedback on continuous improvement of The Tech's educational programs, including science lab programs, innovation lab programs, and other facilitated experiences.
  • Participate in training sessions to build and maintain facilitation and engagement skills.
  • Maintain Gallery Experiences inventory and request inventory orders when needed.
  • Maintain current knowledge about The Tech's educational programs, membership options, special events and other visitor-related information.
  • Report non-functioning exhibits, electronics, or lighting to the Engineering and Facilities staff in a timely manner.
  • Fill in as an Educator as needed. This includes leading experiences with all guests in Innovation Labs and / or our most open-ended program spaces using our Design Challenge Learning facilitation style.
  • Complete additional related tasks or duties as assigned by the supervisor / manager.

Requirements and Skills

  • Previous experience in supervising a diverse staff.
  • Strong ability to evaluate and coach staff.
  • Demonstrated leadership skills in working with community-based organizations.
  • Ability to work in a public setting interacting with visitors and following required safety protocols.
  • Ability to set priorities and work on multiple projects simultaneously.
  • Working Conditions and Schedule (Outline physical demands, if necessary. You can also include statements about work schedules and travel requirements.)

  • This is an on-site role.
  • At least one weekend day shift per week is required. Other needed availability will vary based on The Tech's operating schedule.
  • Significant periods of standing and walking within an assigned space. Walking around while interacting with guests is an essential part of this job.
  • Frequently move objects up to 25 lbs.
  • Inclusion, Diversity, Equity, and Accessibility (IDEA) at The Tech

    Our success is dependent on building teams that include people from different backgrounds and experiences who challenge each other's assumptions with fresh perspectives. To that end, we look for a diverse pool of applicants including but not limited to those from historically marginalized groups — women, people with disabilities, people of color, people who are lesbian, gay, bisexual, transgender, and / or nonconforming, veterans, and people from different socioeconomic backgrounds.

    The Tech will provide an equal opportunity in recruitment and employment to all individuals and will not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition, military or veteran status, marital status, domestic partner status, sexual orientation, genetic information, or any other basis protected by applicable law. Any applicant with a disability may contact The Tech Interactive to arrange for accommodations. Please contact the Tech at careers@thetech.org or call (408) 795-6248.

    The pay range for this role is :

    25.50 - 25.50 USD per hour(The Tech Interactive)

    PI262055274

    Salary : $26

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