What are the responsibilities and job description for the Case Management Specialist position at The Temp Connection?
Case Management SpecialistTemporary for 3 monthsPay Range : $20-$24 / hr depending on experienceJob Responsibilities : Provides a variety of customer service, administrative, and clerical support for the department. Includes considerable public contact in person and on the telephone, processing, filing, and reporting of case file information from enforcement agencies in accordance with strict Court policies and procedures. Assists the public with filing court documents and explaining procedures.Duties :
- Provide customer service in person, over the telephone, by email, and / or by other technology approved by the court to determine the nature of business, assist the customer, and / or refer the customer to the appropriate division or individual;
- Receive, process, monitor, and disseminate court documents according to rules, policies, procedures, and statutes ensuring accuracy;
- Receive and process payments per minimum accounting standards;
- Follow through on court order completion paperwork to ensure appropriate court timelines are followed;
- Enter case information into department databases; update case information; research case inquiries to include case information, case status, and disposition;
- Scan court documents into the court's case management system;
- Receive court documents; review, verify, and process documents; create case files;
- Process proofs, certificates, and registration from information received in-person or via the mail;
- Assist court customers with sensitive issues;
- Communicate case information effectively to partner agencies;
- May specialize in an assigned court services function such as the customer service window, information window, small claims, warrants, long forms, domestic violence, default, bonds, motions, garnishments, dispositions, dismissals, orders of protection, etc. (this list is illustrative and not all-inclusive). Minimum Qualifications : High School diploma or equivalent and one year of customer service and / or office experience; OR any equivalent combination of experience, training, and / or education. Previous experience in a law office or public courts systems.IND123
Salary : $20 - $24
