What are the responsibilities and job description for the Records Clerk position at The Tennessee Board of Regents?
Southwest Tennessee Community College is a comprehensive, multicultural, public, open-access college. Southwest has 6 campuses / centers from which it offers over 100 programs and over 20 technical certificate programs.
We foster student success, transform lives, and increase the educational level of a growing community in Shelby County. Southwest is a Tennessee Board of Regents institution, accredited by the Commission on Colleges of the Southern Association of Colleges and Schools.
We invite you to become a part of the Southwest Team!
Title : Records Clerk
Employee Classification : Clerical & Secretarial
Institution : Southwest Tennessee Community College
Department : Records
Campus Location : STCC - Multiple Campus Locations
Job Summary
This is a full-time, permanent position reporting to the Records Manager. The Records Clerk provides customer service to prospective and continuing students at Southwest and assists the Registrar in maintaining, reporting and processing student records. Complies with Family Educational Rights and Privacy Act (FERPA) in all duties; consistently follow Southwest Policies and approved work processes. Some travel between the two (2) main campuses and site locations is required. He / she may work evenings and weekends as needed.
Job Duties
- Assist students in a variety of ways to provide accurate information and help with the next step to enroll at Southwest; provide accurate information to continuing students regarding any request for a change of record, graduation information and transcript requests.
- Answer phone calls on the ACD phone lines, providing accurate information to students to help them with the next step to enroll at Southwest.
- Support all functions of the admissions and records area including telephone support; assistance with all registration periods and commencement.
- Provide accurate information and support for internal inquiries and information to support college function.
- Performs other duties as assigned.
Minimum Qualifications
Knowledge, Skills, and Abilities
The intent of this job description is to provide a representation of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.
Candidates who are called for an interview must notify Human Resources in writing at least five (5) days in advance of any reasonable accommodation needed prior to the date of the interview.
First consideration will be given to current Southwest Tennessee Community College employees who meet the minimum qualifications for the position.
In order to be considered for the position, the following items must be uploaded :
A summary of our benefits can be found below :
Incomplete applications will not be considered.
Southwest Tennessee Community College is a TBR and AA / EEO employer and does not discriminate against students, employees, or applicants for admission or employment on the basis of race, color, religion, creed, national origin, sex, sexual orientation, gender identity / expression, disability, age, status as a protected veteran, genetic information, or any other legally protected class with respect to all employment, programs and activities.
