Health Services Administrator

Terraces of Los Altos has been named one of the Best Nursing Homes of 2022-2023 by U.S. News and World Report!

Terraces of Los Altos is seeking a Health Services Administrator to join the Health Center team. The Health Services Administrator conducts the affairs of the Health Center (The Village), The Lodge and Grove (Assisted Living) in accordance with federal, state, and local standards, laws and ordinances; manages and controls the functions of the health services programs to provide quality services within budgetary boundaries. Provides care in accordance with our “Philosophy for Person-Directed Care.” Provides care in accordance with our “Philosophy for Person-Directed Care.” As a representative and team member of the company, this position is expected to present oneself in a manner that reflects professionalism and ensures resident satisfaction.

Annual Salary: $140K-$160K DOE performance-based bonus

RESIDENT CARE AND QUALITY OF LIFE

• Ensure that nursing services, social services, food program, medical needs, therapeutic recreation/activity, spiritual life, health information, and pharmaceutical programs are planned, implemented, and evaluated to maximize resident quality of life and quality of care.
• Ensure that a rehabilitation program is planned, implemented, and evaluated to maximize residents’ optimal level of functioning.
• Identify, monitor, and ensure that quality indicators and quality assurance programs are utilized to maximize effectiveness in resident care and services.
• Ensure the integration of Resident Rights with all aspects of resident care.
• Ensure development, implementation, and review of resident care policies and procedures.
• Ensure that the facility complies with applicable federal, state, and local standards and regulations.

HUMAN RESOURCES

• Facilitate the process of communication between management and staff (for example, coaching, counseling).
• Supervise Health Services team members, including instructing, assigning and reviewing work, planning, maintaining standards, coordinating activities, allocating personnel, acting on team member problems, selecting new team members, and recommending/approving transfers/promotions, discipline, termination, and salary increases; promotes staff development and motivation; oversees a program for orientation and training for Health Services team members; writes performance appraisals; interprets personnel policies and practices
• Develop, implement, and monitor recruitment, development, evaluation, and retention programs to provide quality resident care and services (for example recognition programs, job satisfaction surveys).
• Ensure that human resources programs are planned, implemented, and evaluated to meet resident and staff cultural diversity needs.
• Assist with development, implementation, and monitoring of compensation and benefit program for staff.
• Ensure that human resource management policies and programs are planned, implemented, and evaluated in compliance with governmental entities, laws, and regulations (for example, job descriptions, education programs).
• Ensure the development and implementation of employee health and safety programs to provide a safe work place environment (for example, risk management, OSHA, wellness programs).

FINANCE

• Assist with the development and management of annual operating and capital budgets to effectively utilize fiscal resources.
• Authorizes purchases of supplies and equipment; reviews and approves invoices.
• Reviews monthly resident statements for accuracy.
• Engages in aging accounts tracking, bad debt management strategies and collection efforts.
• Participate in the development and implementation of financial policies, procedures, and systems to monitor financial performance (for example, accounts payable/ receivable, resident trust).
• Track census of various units.
• Assist with payer mix and admission decisions, to ensure adequate revenue.
• Negotiate, interpret, and implement financial aspects of contractual agreements (for example, managed care, vendor, and consultative services).
• Ensure protection of facility assets (for example risk management).
• Ensure training and education of staff regarding financial management.

PHYSICAL ENVIRONMENT AND ATMOSPHERE

• Ensure that a system for maintaining and improving building, grounds, and equipment is planned, implemented, and evaluated.
• Ensure that the facility provides a clean, attractive, and home-like environment for residents, staff, and visitors.
• Ensure the planning, implementation, and evaluation of an environmental safety program that will maintain the health, welfare, and safety of residents, staff, and visitors.
• Ensure the planning, implementation, and evaluation of an emergency program that protects the safety and welfare of residents, visitors, staff, and property.
• Identify, monitor, and ensure that quality assurance programs are utilized to maximize effectiveness in environmental services.
• Ensure the integration of resident rights with all aspects of the facility environment.
• Ensure development, implementation, and review of environmental policies and procedures.
• Ensure that facility complies with applicable federal, state, and local standards and regulations (for example, ADA, OSHA, CMS, Life Safety Code).
• Ensure a comprehensive preventative maintenance program for Health Services equipment is developed and implemented.

To be successful in this role, you would have:

• A California State Nursing Home Administrator's license required. Licensure must be updated through continuing education.
• Bachelor’s Degree with a major in one of the professional disciplines concerned with service to people such as social work, hospital administration, theology, business or public administration or a related field
• Graduate work in any of the mentioned fields desirable
• Minimum of 3-5 years of experience as a Nursing Home Administrator
• Membership and active participation in professional and community service organization is very helpful; or any equivalent combination of training and experience which provides the required skills, knowledge and abilities
• Current First Aid and CPR Certification

What’s in it for you?

As the largest nonprofit owner/operator of senior living communities in California and one of the largest in the country, we are more than just a place to work. We are here to ensure that all we serve are provided with every opportunity to become their best selves as they define it, and this begins with YOU.

At HumanGood, we offer the opportunity to be part of something bigger than yourself on top of an incredible package of benefits and perks for our part-time and full-time Team Members that can add up to 40% of your base pay.

Full-Time Team Members:

• 20 days of paid time off, plus 7 company holidays (increases with years of service)
• 401(k) with up to 4% employer match and no waiting on funds to vest
• Health, Dental and Vision Plans- start the 1st of the month following your start date
• $25 tax per line Cell Phone Plan
• Tuition Reimbursement
• 5 star employer-paid employee assistance program
• Find additional benefits here: www.HGcareers.org

Come see what HumanGood has to offer!