What are the responsibilities and job description for the Customer Care Specialist position at The Third Estimate?
Customer Care Specialist – Be the Voice of Exceptional Service!
Are you a dynamic communicator who thrives on building relationships and delivering top-tier customer experiences? Do you excel at problem-solving, multitasking, and making every customer feel valued? If so, this is your opportunity to shine!
We’re on the hunt for a Customer Care Specialist to be the frontline of our brand—engaging with customers, setting appointments, resolving concerns, and ensuring every interaction is smooth and professional. If you’re ready to step into a fast-paced, customer-driven role where your impact is felt daily, we want you on our team!
What’s in It for You?
✔ Unlock Your Earning Potential – Competitive base pay PLUS commission opportunities!
✔ Career Growth – We invest in your success with training and advancement opportunities.
✔ Supportive, Team-Oriented Culture – Work alongside passionate professionals who support and uplift each other.
✔ Fast-Paced & Rewarding Work – No two days are the same, and your impact is real.
What You’ll Do:
✔ Own the Customer Experience – Be the first point of contact, answer inquiries, and provide expert guidance.
✔ Follow Up & Close the Loop – Stay ahead of customer needs, follow up on leads, and schedule appointments.
✔ Be a Problem-Solver – Address concerns with confidence and escalate issues when needed.
✔ Master the Details – Keep records flawlessly accurate in our CRM system.
✔ Drive Business Growth – Handle outbound calls, upsell services, and contribute to company success.
✔ Turn Customer Feedback Into Action – Help refine our processes by sharing insights from real customer interactions.
What We’re Looking For:
✅ 2 years of customer service experience (home improvement or sales experience is a plus).
✅ Exceptional communicator – You can turn any conversation into a positive experience.
✅ Detail-oriented and organized – You don’t let anything slip through the cracks.
✅ Tech-savvy – Experience with CRM systems (Salesforce preferred) and MS Office.
✅ A self-starter with a problem-solving mindset – You take initiative and make things happen.
✅ A team player with a customer-first attitude – Every interaction matters.
If you’re ready to take control of your earnings, build meaningful customer relationships, and grow your career in an exciting industry, apply today!
Salary : $18 - $20
