What are the responsibilities and job description for the Mental Health Intake Coordinator/Scheduler position at The Thrive Network?
JOB DESCRIPTION
The Client Intake Coordinator is responsible for assisting new clients in establishing care with a Thrive clinician. Tasks include initial assessment scheduling, collection of necessary demographic and insurance information, handling of referrals and clinical history to properly match a client to the most appropriate therapist.
Ideal candidates should be able to quickly learn and adapt to the intake processes and technology. Technology includes Electronic Health Record (EHR), appointment scheduling, phone, and contact agency systems.
RESPONSIBILITIES
- Handle intake department interactions via phone (Inbound and Outbound), email, voicemail, faxes, and chat
- Assist new clients establishing care with a therapist
- Intake Assessment
- Scheduling initial appointment
- Obtaining client clinical historical, demographic, and insurance information
- Processing and managing of referral paperwork
- Assess client needs to match client to an appropriate therapist
- Follow up activities may include
- Contact referral source, client, and/or agency office to obtain additional information that is required to complete verification of benefits and/or prior approvals
- Communication with client regarding delays in waiting time
- Screen any inquiry calls to schedule potential new clients
- Assist caller/client with any questions
- Communicate regularly with key referral sources
- Assist with incoming emergency calls as appropriate
- Other tasks as assigned by management
SKILLS & EXPERIENCE
- Minimum - Associate’s degree with relevant work experience preferred
- 2 years of experience in healthcare environment, medical or mental health practices
- Prior experience working with Electronic Health Record systems (EHRs), Call Center and phone systems
- Must have strong computer proficiency with knowledge of Microsoft Office, Internet, and Email
- Ability to type fluently
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
- Paid time off
Schedule:
- Monday to Friday
- 9am to 5pm
Experience:
- EMR systems: 1 year (Preferred)
Salary : $25
