What are the responsibilities and job description for the Senior Institutional Account Manager (Crypto) position at The Tie?
The Tie is a leading provider of information services for digital assets. The Tie services hundreds of the largest institutions via their Terminal offering and API solutions, provides a suite of investor relations services to leading token issuers, and licenses data feeds to crypto exchanges and platforms. Our core offering, The Tie Terminal, is the fastest and most comprehensive workstation for institutional digital asset investors.
The Tie's clients include the leading traditional and crypto-native hedge funds, OTC desks, market makers, trading venues, banks, sell-side firms, and other institutional market participants.
The Position
As Senior Account Manager, you will mentor and support Account Manager(s) while actively managing a portfolio of key institutional client relationships, across crypto native and traditional finance. In this player-coach role, you will ensure our clients receive a high-touch, white-glove experience, driving satisfaction, retention, and growth. You will be directly responsible for driving upsells, securing renewals, and expanding The Tie's institutional presence.
What You Will Work On
Location: New York City
The TIE Inc is an equal opportunity employer.
The Tie's clients include the leading traditional and crypto-native hedge funds, OTC desks, market makers, trading venues, banks, sell-side firms, and other institutional market participants.
The Position
As Senior Account Manager, you will mentor and support Account Manager(s) while actively managing a portfolio of key institutional client relationships, across crypto native and traditional finance. In this player-coach role, you will ensure our clients receive a high-touch, white-glove experience, driving satisfaction, retention, and growth. You will be directly responsible for driving upsells, securing renewals, and expanding The Tie's institutional presence.
What You Will Work On
- Manage a select portfolio of strategic accounts, building strong relationships and serving as a trusted partner, including meeting clients in person in NY and at conferences
- Mentor and develop Account Manager(s) to exceed client satisfaction and revenue goals
- Drive net retention, prospect and network for upsells to existing clients
- Provide hands-on support in post-sales processes, ensuring seamless client onboarding and ongoing support
- Proactively communicate product updates and feature launches to clients
- Respond to client inquiries via their designated support channel, ensuring timely and effective resolution
- Build dashboards, watchlists, and news feeds tailored to client needs
- Maintain accurate and up-to-date CRM records with detailed client interactions and progress
- Gather and aggregate client feedback and deliver actionable insights to the product team
- Collaborate with Account Executives to win new business and increase sales on an as needed basis
- BA/BS degree or equivalent experience in account management, sales, or a related field
- 5 years of experience in account management, with at least 3 years in a player-coach or mentorship role
- Experience or strong interest in cryptocurrency markets is required
- Background in working with institutional investors, combined with a solid understanding of finance and trading, is essential
- Excellent leadership, presentation, relationship-building, and communication skills
- Proven ability to understand client needs and deliver tailored solutions
- Strong analytical and problem-solving abilities
- Proficiency in CRM platforms; SQL and Python experience is a plus
- Competitive compensation
- Employee stock option plan
- Health, dental, vision, and disability insurance
- Flexible paid time off
- Flexible working hours
- A fast-paced and exciting work environment
- Strong teamwork-driven culture
Location: New York City
The TIE Inc is an equal opportunity employer.
Salary : $125,000 - $175,000