What are the responsibilities and job description for the Applications Engineer position at The Timken Company?
Job Description :
What Timken makes possible begins with you.
Those who came before us helped land a man on the moon, create the world's infrastructure, and introduce renewable energy alternatives. Now you can join the Timken team to write your own unique story and help drive what's next.
A career at Timken means you can have an immediate impact doing Work That Matters to the world improving the efficiency of today's industrial equipment and preparing for the future of motion on our planet and beyond. New employees can start contributing right away, and there are many opportunities to advance your career at your own pace. Join our global team of 19,000 people in 45 countries, and start helping our customers push the limits of what's possible in their world of motion.
At Cone Drive, our Application Engineers are at the forefront of providing exceptional technical support to our customers. This role involves reviewing application data, performing detailed calculations, selecting reducers, and preparing proposals. You'll also manage projects from initial inquiry through delivery, ensuring customer requirements are met while aligning with company policies and goals. Additionally, you will contribute to product development, online tool development, and provide vital technical support for Cone Drive initiatives.
Key Responsibilities :
- Project Management : Coordinate design reviews, engineering activities, and cross-functional collaboration to ensure seamless project execution for proposals and orders.
- Customer Support : Effectively prioritize and manage multiple opportunities, ensuring clear and efficient communication with customers. Deliver accurate and timely quotes while maintaining a high level of responsiveness to customer needs.
- Quotation Development : Prepare and deliver customer quotations, including cost estimates and lead times for custom products, in partnership with purchasing, sales, design and pricing teams.
- Technical Proposals : Create and present detailed technical proposals to customers, incorporating drawings, calculations, specifications, and other critical information.
- Customer Presentations : Communicate complex technical concepts and designs to diverse audiences through phone, email, web conferencing, or in-person meetings.
- Technical Proficiency : Stay current with company policies, industry standards, and technical tools, applying them effectively to customer needs.
- Stakeholder Collaboration : Foster productive relationships with customers, field representatives, and internal teams to support customer satisfaction and business growth.
- Site Visits : Meet with customers at their facilities to provide on-site support when necessary.
- Issue Resolution : Collaborate with quality and sales teams to resolve customer complaints through application and failure analysis, providing detailed reports as needed.
Qualifications :
Join our team at Cone Drive, where your expertise will help drive innovation, foster customer relationships, and contribute to our success.
All qualified applicants shall be treated equally according to their individual qualifications, abilities, experiences and other employment standards. There will be no discrimination due to gender or gender identity, race, religion, color, national origin, ancestry, age, disability, sexual orientation, veteran / military status or any other basis protected by applicable law.
