What are the responsibilities and job description for the Information Technology Support Specialist position at The Timothy Initiative?
Join Our Amazing Team!
The Timothy Initiative is a training organization; planting churches all across the world. Our team is passionate about seeing Christ’s Kingdom expanded and is currently active in over 30 different countries. The Timothy Initiative exists to advance Christ’s Kingdom by multiplying disciples and disciple making churches around the world. The Timothy Initiative’s vision is to see multiplying, disciple making churches in every place and people group. If you’re passionate about using your talents and skillset to fulfill the Great Commission, consider joining our team!
Spiritual Requirements
- Maintains a personal relationship with Jesus Christ as a top priority.
- Is a consistent witness for Jesus Christ, maintains a courteous, Christ-like attitude in dealing with people within and outside of TTI, and faithfully upholds TTI’s ministry in prayer.
- Must be in agreement with the TTI Statement of Faith, Mission, Vision, and Values.
Position Summary:
The IT Support Specialist is responsible for providing technical support and assistance to the TTI staff and partners. This entry level role will also support the team by managing IT assets and work closely with the IT Director in maintaining and troubleshooting the TTI IT systems.
Essential Duties and Responsibilities:
The essential functions of the IT Support Specialist may include, but are not limited to the following:
· IT Endpoint Support
o Provide technical support and assistance to staff and clients via phone, email, and in-person.
o Install, maintain, and troubleshoot hardware and software issues.
o Set up and configure new computers, printers, and other peripherals.
o Manage application support, including installation, updates, access rights, and troubleshooting.
· IT Asset Administration
o Track and manage IT assets, including hardware and software inventory.
o Work closely with IT Director to improve asset management processes and procedures.
o Assist with maintaining a standardization of equipment to lower total costs.
o Assist with purchasing IT assets that support organizational goals.
o Assist in the development and enforcement of IT asset management policies.
· Microsoft Administration
o Administer and support Microsoft 365, including user management, security, and collaboration tools.
o Provide support and troubleshoot issues related to Microsoft Exchange, SharePoint, Teams, and OneDrive.
o Ensure proper configuration and maintenance of the Microsoft 365 environment.
o Assist with migrating data and services to Microsoft solutions.
· General IT Support
o Respond to and resolve IT service requests in a timely manner, ensuring minimal disruption to service.
o Provide technical support and training to end-users on IT tools and systems.
o Collaborate with the IT team to identify and implement improvements to IT processes and systems.
o Participate in IT projects, including system implementation, upgrades, rollouts, and migrations.
o Maintain documentation of IT procedures, configurations, and support processes.
· Security and Compliance
o Assist in the monitoring and enforcing IT security policies to protect organizational data and systems.
o Assist in the implementation of security measures, including antivirus, device management, and encryption technologies.
o Stay up to date with industry best practices and emerging technologies to enhance IT Security and efficiency.
· Training
o Develop and deliver training sessions for end-users on the use of IT systems, software applications, and best practices.
o Create user guides, manuals, and other instructional materials to support training efforts.
o Offer one-on-one training and assistance to users experiencing difficulties with IT systems or tools.
o Stay informed about new technologies and software updates and incorporate relevant information into training programs.
o Collaborate with departments to identify specific training needs and tailor sessions accordingly.
· VR Device Management
o Manage the software on the Meta Quest devices
o Procure VR headset accessories as needed
o Procure VR headsets as needed
o Manage the receiving and sending out of the VR headsets – loading and unloading the headsets from the shipping containers
o Manage the time slot booking system for VR events
Minimum Qualifications (Knowledge, Skills, and Abilities)
To be a good fit for this role:
· Be a passionate follower of Jesus, with a demonstrable heart for His Great Commission. You’ll be an avid
learner with a desire to grow and be part of shaping a young organization with big goals.
· Be in alignment with our mission, vision, and core values.
· Associate’s degree required. Bachelor’s degree or higher in related field preferred.
· Experience in the usage of computers and advanced knowledge of web-based systems required.
· Experience in supporting computer hardware, software, and web-based application preferred.
· Strong, effective written and spoken communication skills with an ability to communicate cross-culturally with an internationally diverse team
· Maintain the highest level of confidentiality and trust.
· Ability to learn, understand, and apply new technologies.
· Able to prioritize and multi-task, using good time management skills in a fast-paced environment; Strong organizational skills a must.
· Develop effective work plans, organize details, set priorities, and meet deadlines.
· Accountable for supporting, upholding, and engaging in TTI’s Vision, Values & Mission in all internal and external communication and relationships.
· Administrative writing, reporting & tracking skills.
· Proficiency with spreadsheets, databases, and Word processing.
· Works well as part of a team and demonstrates a helpful, diplomatic and caring attitude to all.
· Is required to work in the main office in Raleigh, NC.