What are the responsibilities and job description for the Field Service Technician position at The Titan Works?
We are seeking a Field Service Technician receptive to traveling throughout the US providing support and performing maintenance on SMT equipment.
Salary Range 50K-75K
The primary roles and responsibilities of this position will be as follows:
· Travel to the customer site to perform maintenance on lines of equipment.
· Provide technical training to customer engineering, operations and maintenance staff.
· Respond to customer questions and trouble shoot machines as needed.
· Respond to calls for repair and perform regular maintenance.
· Provide service/maintenance, use best judgement practice to deploy for onsite service.
· Follow-up with the customers to ensure maintenance kits/parts are ordered and at the customer’s facility prior to an FSE arriving to perform the appropriate tasks.
· Quarterly review installation / serial number listing and follow up with customers to extend warranty coverage or offer field service plan subscription.
· Assist in the management of soft and hard files within the service department for new and existing customers.
Qualifications and Education Requirements
· Mechanical/technical knowledge is a plus with any experience as it relates to equipment used in the manufacturing of circuit boards within the SMT industry.
· Experience and knowledge from a Military branch electronics training school, or equivalent.
· Major Priority – detail oriented and time disciplined.
Preferred Skills - Electrical experience, mechanical experience, organizational and communication skills
Job Type: Full-time
Pay: $50,000.00 - $75,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Application Question(s):
- Do you have a prior military background?
License/Certification:
- Driver's License (Required)
Willingness to travel:
- 75% (Required)
Work Location: On the road
Salary : $50,000 - $75,000