What are the responsibilities and job description for the Customer Service Specialist position at The TJX Companies, Inc.?
About Our Store
Our store is a dynamic and fast-paced environment where every day is a new opportunity to deliver exceptional customer experiences. As a member of our sales floor team, you'll have the opportunity to work with a wide range of merchandise, from designer luggage to statement shoes.
Job Description
This role will focus on creating a positive internal and external customer experience, training and coaching associates on front-end principles, and partnering with management on associate training needs to increase effectiveness. The ideal candidate will have excellent communication and interpersonal skills, be able to work in a fast-paced environment, and have a passion for delivering exceptional customer service.
Key Responsibilities
- Create a positive internal and external customer experience by addressing customer concerns and issues promptly.
- Takes an active role in training and mentoring associates on front-end principles.
- Trains and coaches associates on personalizing the customer experience while promoting loyalty programs.
- Partners with management on associate training needs to increase effectiveness.
- Earns an average salary of $15.00 per hour.
Benefits
- Comprehensive benefits package including medical, dental, and vision coverage.
- Generous paid time off policy.
- 401(k) plan with company match.
- Employee assistance program.
- Discounts on merchandise and services.
What We Offer
We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
Salary : $15
