Account Director

Account Director

• Reinforce the company aspirations and amplify the five critical behaviors for success: 

• Customer First: Prioritize customer needs and deliver exceptional service

• Know Your Stuff: Demonstrate superior expertise in event logistics, leadership and encourage continuous learning

• Listen Carefully: Foster a culture of active listening and responsiveness to internal and external customers

• Execute With Excellence: Drive a commitment to high-quality execution in all initiatives. 

• Be The Caring EEG: Instill a sense of empathy and care in all interactions, both internally and externally 

• Primary account client liaison 

• In tandem with the Owner of the Account, responsible for building strong relationships with the key contacts within the Account

• Create a business plan with the Owner, General Manager, and Director of Account Services on how to obtain event market share within existing Accounts

• Identify new business opportunities within existing accounts

• Responsible for working with other department Account Directors on program scope and development (when applicable)

• Oversee the development and execution of program operations within assigned accounts

• Responsible for the overall quality of accounts and success of events within those account teams

• Responsible for providing RFP as necessary pre-sale information to Strategic Sourcing

• Responsible for updating Salesforce with all event activity

• Provide and maintain business brief documents per account including but not limited to; Organizational Structure, Executive Leadership, Company Revenue, Company Business Structure Verticals, Competitors, Event Landscape, and Current Client Team Structure

• Provide and maintain account contract terms and rate cards annually for the account

• Responsible for reselling business year-to-year

• Manage and maintain client contracts including LOCs, SOWs, and MSAs (as applicable per client)

• Assist Strategic Sourcing with program costing, planning, and program development

• Responsible for the program budget for all programs on Account

• Responsible for issuing preliminary schedules of payment, good faith client invoicing, as well as post-event cost savings and financial tracking throughout the event lifecycle

• Provide consultative strategy and guidance to the account assigned. Not limited to the below: 

• Quarterly Business Reviews 

• Annual Business Reviews 

• Competitive Landscape Analysis 

• Event Roadmap (including Staffing Structure) 

• Industry Trends

• Communications focused on the customer's needs

• Identify “moments of care” for customers

• Proactive Sourcing and Planning for all future years

• 3rd Party Vendor Reviews 

• Mentor and guide all employees assigned to the account

• Proactively bring new ideas and improved processes to clients and teams to streamline internal team operations and enhance client experience

• Responsible for understanding event financials, including hotel agreements, function space contracting, food and beverage, and any 3rd party contracting

• Conduct sales site inspections and adjust the budget and itinerary accordingly

• Liaison with key vendors, including DMC and Production, throughout the RFP, selection, contracting, and implementation

• Oversee and advise on pre-program walkthrough meetings with the team for all programs

• Review and approve staffing needs with the event team

• Oversee on-site program operations

• Oversee internal team and external client debriefs

• Oversee final bill review and manage the presentation of the final bill to the client

• Manage and operate events as determined by the Director of Account Services. Required 

Reports To: Director of Account Services 

Subordinates: None 

Classification: Full-time. Exempt. 

Travel: This position requires travel up to 50% 

• Strong communication

• Excellent presentation skills

• Customer service orientation

• Client facing

• Account management

• Event management

• Financial management

• Initiative

• Problem-solving

• Solutions oriented 

• Conflict resolution

• Time management

• Strategic thinking

• Negotiation

• Collaboration

• Leadership/Mentorship
  

Education and Experience Required: 

• Bachelor’s degree

• Minimum 5 years of Corporate event management.

• Expert level understanding of event management scope and ability to lead the planning process

• Minimum of 5 years of direct client management

• At least 3 years of account management

• Experience in account sales, consulting, and development roles

• Exceptional negotiation and budget management skills