What are the responsibilities and job description for the Service Excellence Manager position at The Toasted Yolk Cafe?
We are a made from scratch breakfeast lunch full service restaurant. Need to find a motivated, outgoing, Hard working, personable manager. We are here to take care of the guests and we put them first. Team atmosphere with huge growth potential. Not looking for someone to just lock and unlock doors need highly motivated, hard working, wanting to grow type of Person.
Need to be a morning person. Will be placing orders, counting inventory, working catering sales. Will also be involved in meetings and community involvement. Will need to be ok with reaching out and marketing weekly. Will be touching tables and interacting with guests for a true impact. We follow our principles and beliefs that start with genuine concern, attention to detail, anything goes, and hospitality. Need someone who wants to grow and build their future.
Required Experience:
- minimum two years management experience
- Team orientated
- General knowledge of P&L
- Must have amazing customer service skills. Be open to talking to guests and always exceeding expectations.
Responsibilities
- Oversee daily operations to ensure exceptional customer service and satisfaction.
- Manage profit and loss statements to optimize financial performance.
- Lead and train staff to maintain high standards of service and operational efficiency.
- Develop and implement strategies to enhance guest experiences and drive revenue.
- Collaborate with other departments to ensure seamless service delivery and operational success.
Job Type: Full-time
Pay: $50,000.00 - $82,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Night shift
- Weekends as needed
Application Question(s):
- Have you been working in a restaurant foe the past two years
Education:
- High school or equivalent (Preferred)
Experience:
- Management: 2 years (Required)
Work Location: In person
Salary : $50,000 - $82,000